I finished my first mobile app, available in the Google Play Store. But when I tried to publish it on the App Store (iOS only), I got this message:
You must select the frequency level for each Apple content description
in the Age Rating section
In age rating section it says « None age rating » but I didn’t see any place to add one?
Where can I add it? In publish page or directly in parameter information inside the app?
You do it on App Store Connect. First, select your current build (if your app is already on the app store, you will need to create a new version).
Them, scroll down to General App Information. Click the Edit button to edit the age rating.
This popup will appear. Fill in the questionnaire, and once you're done, your age rating will be shown at the bottom.
Related
In version 1.0, users can rate the app without a problem.
However, in version 2.0, the rating box does not appear
The function called to show the rating box is the same in both versions:
SKStoreReviewController.requestReview()
Why the rate box is not shown? Possible reasons:
When building in Xсode, the rating box is shown.
When building from a CI solution for release, the rating box is NOT shown.
When running from TestFlight, the rating box is NOT shown.
When running from the AppStore, only users who purchased (free or paid) your app will see it.
When running from the AppStore, users who obtain your app via Connect promo codes will NOT see it.
If a user leaves a rating, the app can not show the rating box for at least a year afterwards and after a new version has been released.
Apps can only prompt users for a rating or review three times in a year regardless of the version number updates.
Users are also given more control about whether they want to be asked to review apps at all. In Settings, there is a global switch to suppress these alerts from ever appearing (Settings → iTunes & App Store → In-App Ratings & Reviews).
Apple has explicitly limited how often the rating box can be shown to users. Here's the relevant excerpt:
The user can supply feedback or dismiss the prompt with a single tap. (In Settings, the user can also opt out of receiving these rating prompts for all apps they have installed.) The system automatically limits the display of the prompt to three occurrences per app within a 365-day period.
See here for more information
"We are reviewing your app and have found issues with the following guideline:
3.8
We found that the rating you've selected is not consistent with the content of your app, as required by the App Store Review Guidelines.
Since your application offers a chat room option, this should be reflected in the frequency choice in the Ratings section.
To update the rating you must edit the App details in iTunes Connect. Select Manage Your Applications, open the App Details view and click on Edit Information. From the Edit Application view, select the Ratings tab and select the desired rating. Don't forget to save your changes when done.
If your iTunes Connect Application State is Metadata Rejected, we do NOT require a new binary. In iTunes Connect > Manage Your Applications, select your app and click View Details.
Click Edit in the Metadata section
Revise the desired metadata values
Click "Save" at the bottom of the screen
Once you click Save, you will see the "Submit New Metadata" button in the top right. Click "Submit New Metadata"
I viewed the Review Guidelines, and looked at the metadata, and I still have no idea which part should I change. Which frequency option do I have to change?
You need to change the section for giving your app a rating (4+, 13+, 17+, etc.). You need to choose a different rating because it seems that you did not mention chat room capabilities in your application. Follow the instructions that Apple gave you and just modify your rating.
I have uploaded my one app in Apple Store, its live. Now i need to send metadata for the new version of the same app. But before uploading new binary for second version, i need to change large app icon (1024x1024). Currently my new version app status is "Prepare for Upload" and first version app status is "Ready for sale" on iTunes connect. Now after clicking on edit option in Version Information section. I have changed the app large logo successfully..but when i am clicking on save button then its not saving properly, and i am getting below error :
Select a frequency/intensity level for each Apple content description.
I have checked this link also : How do you change the app store's large icon on iTunes connect?
I think this error related to Ratings, i have given all the ratings of Apple content description as None (Total 4+ Ratings). Please help me to solve this error. I have attached screenshot for reference.. Thanks
If you couldn't find edit button for age rating like me in the app information page, It is in the preparing for submission page.
The alert indicates you have not filled all the Rating - Apple Content Descriptions which is below in your screenshot.
Let's go quick to the answer you need and then to the explanation. When you update your app, you have to check some checkboxes that are not by default:
As you can see in the image, my app has three rating fields that are empty: Medical / Treatment information, Unrestricted Web Access and Gambling and Contests.
You should check those for your app.
Now for the longer explanation:
In the case that you have filled all data, then I recommend to switch to another Internet browser, since it could also be a problem with processing the data you are submitting.
By the way, Apple changed the section. You may have received an e-mail:
There have been several recent changes that may impact the content rating of your apps. These changes give users more information about your apps and help ensure legal compliance.
New App Content Descriptions
You can now use the following descriptions: Medical/Treatment Information, Gambling and Contests, and Unrestricted Web Access (for apps that permit navigating and viewing web pages, for example with an embedded browser).
Update to Territory-Specific Restrictions Based on Rating
Territory-specific restrictions in the Korea, Brazil, United Arab Emirates, and Saudi Arabia App Stores have changed. You can see the current rating and territory restrictions for your apps in Manage Your Apps on iTunes Connect.
New Rating System for the Brazil App Store
In case you had difficulty finding the ratings section in the new iTunes Connect:
In the new iTunes Connect (2014) under the versions tab, scroll down to General App Information where you will see a small section titled Rating with a blue button titled edit. Tapping this button will bring up the Ratings section where you must make sure all fields are check-boxed. See attached screenshot
As described in the alert (Red text), make sure you have selected either of the options for all Content Descriptions.
Go to General -> App Information -> General App Information -> Age Rating -> Edit
I submitted my app to the appstroe, that is approved from appstore and in ready to sale status. but i want to change primary and second category text, is it possible. please inform me
No we can't change once app approved. if you want to change that you should add new version of the application.
You should be able to update the category when you app is in an "editable" state (that is, when you're uploading a new version for review).
Take a look at the "Version-Level Properties" section of the iTunes Connect App Properties webpage, and you'll see that "Categories" is listed as "Locked" and not editable. According to that page, "Locked properties are only editable when your app is in an editable state."
Is it possible to limit the countries an iOS application is released to? Is it possible to limit a version to a certain country?
If so, where could I find more information. I attempted searching the documentation but was unable to locate decisive information regarding this. Thanks in advance.
Yes, you can control which App Stores you app is sold in. This can be done in iTunes Connect.
First, choose your app from your App Dashboard. Next, look for "Rights and Pricing" in the top right corner.
Next, scroll down. You will see a link to sell in specific countries.
After clicking on that link, you will be able to select which stores your app is for sale in.
In App Store Connect as of March 2021
1. Click your app dropdown
2. Click Pricing and Availability,
Under Availability click EDIT
you'll see
Yes, you can set the stores it will be available in when you upload. It's under one of the tabs, where you set the price.
You can select the territories where you want your app to be available
on the App Store.
By default, all countries or regions are selected, but you can
deselect territories where you don’t want your app for sale.
Source: https://help.apple.com/app-store-connect/#/devcdda55918