"We are reviewing your app and have found issues with the following guideline:
3.8
We found that the rating you've selected is not consistent with the content of your app, as required by the App Store Review Guidelines.
Since your application offers a chat room option, this should be reflected in the frequency choice in the Ratings section.
To update the rating you must edit the App details in iTunes Connect. Select Manage Your Applications, open the App Details view and click on Edit Information. From the Edit Application view, select the Ratings tab and select the desired rating. Don't forget to save your changes when done.
If your iTunes Connect Application State is Metadata Rejected, we do NOT require a new binary. In iTunes Connect > Manage Your Applications, select your app and click View Details.
Click Edit in the Metadata section
Revise the desired metadata values
Click "Save" at the bottom of the screen
Once you click Save, you will see the "Submit New Metadata" button in the top right. Click "Submit New Metadata"
I viewed the Review Guidelines, and looked at the metadata, and I still have no idea which part should I change. Which frequency option do I have to change?
You need to change the section for giving your app a rating (4+, 13+, 17+, etc.). You need to choose a different rating because it seems that you did not mention chat room capabilities in your application. Follow the instructions that Apple gave you and just modify your rating.
Related
I finished my first mobile app, available in the Google Play Store. But when I tried to publish it on the App Store (iOS only), I got this message:
You must select the frequency level for each Apple content description
in the Age Rating section
In age rating section it says « None age rating » but I didn’t see any place to add one?
Where can I add it? In publish page or directly in parameter information inside the app?
You do it on App Store Connect. First, select your current build (if your app is already on the app store, you will need to create a new version).
Them, scroll down to General App Information. Click the Edit button to edit the age rating.
This popup will appear. Fill in the questionnaire, and once you're done, your age rating will be shown at the bottom.
I have uploaded my one app in Apple Store, its live. Now i need to send metadata for the new version of the same app. But before uploading new binary for second version, i need to change large app icon (1024x1024). Currently my new version app status is "Prepare for Upload" and first version app status is "Ready for sale" on iTunes connect. Now after clicking on edit option in Version Information section. I have changed the app large logo successfully..but when i am clicking on save button then its not saving properly, and i am getting below error :
Select a frequency/intensity level for each Apple content description.
I have checked this link also : How do you change the app store's large icon on iTunes connect?
I think this error related to Ratings, i have given all the ratings of Apple content description as None (Total 4+ Ratings). Please help me to solve this error. I have attached screenshot for reference.. Thanks
If you couldn't find edit button for age rating like me in the app information page, It is in the preparing for submission page.
The alert indicates you have not filled all the Rating - Apple Content Descriptions which is below in your screenshot.
Let's go quick to the answer you need and then to the explanation. When you update your app, you have to check some checkboxes that are not by default:
As you can see in the image, my app has three rating fields that are empty: Medical / Treatment information, Unrestricted Web Access and Gambling and Contests.
You should check those for your app.
Now for the longer explanation:
In the case that you have filled all data, then I recommend to switch to another Internet browser, since it could also be a problem with processing the data you are submitting.
By the way, Apple changed the section. You may have received an e-mail:
There have been several recent changes that may impact the content rating of your apps. These changes give users more information about your apps and help ensure legal compliance.
New App Content Descriptions
You can now use the following descriptions: Medical/Treatment Information, Gambling and Contests, and Unrestricted Web Access (for apps that permit navigating and viewing web pages, for example with an embedded browser).
Update to Territory-Specific Restrictions Based on Rating
Territory-specific restrictions in the Korea, Brazil, United Arab Emirates, and Saudi Arabia App Stores have changed. You can see the current rating and territory restrictions for your apps in Manage Your Apps on iTunes Connect.
New Rating System for the Brazil App Store
In case you had difficulty finding the ratings section in the new iTunes Connect:
In the new iTunes Connect (2014) under the versions tab, scroll down to General App Information where you will see a small section titled Rating with a blue button titled edit. Tapping this button will bring up the Ratings section where you must make sure all fields are check-boxed. See attached screenshot
As described in the alert (Red text), make sure you have selected either of the options for all Content Descriptions.
Go to General -> App Information -> General App Information -> Age Rating -> Edit
I submitted my app to the appstroe, that is approved from appstore and in ready to sale status. but i want to change primary and second category text, is it possible. please inform me
No we can't change once app approved. if you want to change that you should add new version of the application.
You should be able to update the category when you app is in an "editable" state (that is, when you're uploading a new version for review).
Take a look at the "Version-Level Properties" section of the iTunes Connect App Properties webpage, and you'll see that "Categories" is listed as "Locked" and not editable. According to that page, "Locked properties are only editable when your app is in an editable state."
Recently i have uploaded my app into appstore but metadata is rejected with the following reason. Please let me know clealry why they rejected and what to do now and can i upload the screenshots again.
We began the review of your app but are not able to continue because we need a demo account to fully access your app features.
Please provide demo account details in the Review Notes section of the Version Information for your app. Please ensure that the information you provide includes any data necessary to demonstrate the functionality of your app features.
While your iTunes Connect Application State shows as Metadata Rejected, we don't require a new binary to correct this issue. Please visit iTunes Connect, Manage Your Applications. Select your app, then click View Details of the desired version. Click the Edit button next to Version Information to edit the Review Notes for your app, then click "Save".
When you are done, click "Submit New Metadata" and we can resume the review of your app.
They rejected it because you have a user-login in your app. You can provide them with demo account credentials (e.g. username & password) in the review notes section on iTunesConnect. Just follow their instructions.
Give the review details and your demo user name and password here
As they informed, visit iTunes Connect, Manage Your Applications. Select your app, then click View Details of the desired version. Click the Edit button next to Version Information to edit the Review Notes for your app. Provide the required demo account credentions (user name, password etc.) there to demonstrate the functionality of your app features. That's it.
I am going to submit my first app on app store. I want to hold my app's customized EULA as of now so that approval process is not slow and later add my EULA in the next revision. Am I allowed to do so?
Also, just uploading customized EULA while submitting application is enough? or I have to present a view in my app so that users can tap Agree to?
You can change to a customized EULA whenever you want (in iTunes Connect, click Manage Your Applications, then click the app to edit, then View Details, then scroll to the bottom where it says EULA and click Edit).
All this does is add a link below the description ("Application License Agreement"), which will display your EULA if clicked. If you require the user to click Agree, you have to do that in your app, according to the iTunes Connect Developer Guide:
End User License Agreement (EULA) — this must be consistent with the minimum iTunes terms and
conditions. If you need the user to explicitly accept, do so from within your app.