I'm the president, chief bottle washer and IT guy at a small non-profit. We've been using OpenVBX for years for our IVR, but due to Twilio's lack of support for OpenVBX, and the need to keep PHP current, I decided to recreate our IVR using Twilio Studio. I got that done yesterday, but it utilizes computerized voices for all of the prompts.
Using OpenVBX, you could have the system dial a phone and have someone record the message for each prompt, but there's no such capability (that I know of) with Studio. How do I replicate that functionality or how do others' build a system where you can easily update the voice prompts without having to edit the Studio script?
Thanks, Geoff
Twilio developer evangelist here.
There isn't an API for updating Studio Flows, so you couldn't completely automate this process to replace the voice prompts.
One idea I had was that if you get the recording you could store it in Twilio Assets and then add the URL to the Say/Play widget. Then, when you update the recording, upload it again with the same URL. I'm unsure how long Studio will cache audio files of recordings, but it might make it possible to update the recordings without altering the Flow itself.
Let me know if that helps at all.
Related
I am trying to implement a call feature in my xamarin forms app using Twilio. I am able to call by providing From and To numbers using this API of Twilio. But the above call is happening via Twilio, I need to make a call via the internet (App to App). Is there any way to do this using Twilio?
Also is there a way to send a voice clip if the call is not answered? And any way to list out all the voices? I am able to list out SMS and call logs, but couldn't find a way to list the voices. I am using c# codes.
Twilio developer evangelist here.
If you want to make App to App calls then you want the Twilio Voice SDK. I am afraid we don't provide an official Xamarin wrapper for this SDK, though there are community wrappers available that might help you.
In twilio studio ,I was trying to forward my call to my cell phone number Studio Flow Image , In twilio studio its quite easy.
My paid number is usa local number,I am trying to make international call.is it possible?
I am using connect call to widget.And I choose forward to single number,there is also option like SIM,SIP etc.
It seems the call doesn't forward to my cellphone,it just drops the call. Am I missing something here?Or its bug with twilio?
Thanks.
Note: I am using a paid USA (TX) number
Check the debugger for specific errors, also check to make sure you have the proper voice geographic permissions enabled.
So we have built a custom system with Twilio that accepts calls in the browser. An issue I am having is one of our operators took a call with a team member in skype. Once they went back to the browser it seems like their microphone was not working right.
Is there anyway to fix this issue? Like, I think for some reason after they hung up on skype the microphone wasn't in sync with the chrome browser in twilio and would not connect the user to the call.
Thanks so much
Twilio developer evangelist here.
On some operating systems camera and microphone devices cannot be shared between applications. My guess here is that Skype took over the access to the microphone and the web application lost that access.
I've not tested this myself, but you might consider trying to listen to the "deviceChange" event on the Twilio.Device.audio object to see if that fires when a microphone is lost by the page. You may be able to recover by triggering getUserMedia again, or you may need your user to refresh the page to reconnect to the microphone.
Let me know if that helps at all.
I want to be able to enable a user on a video networking web platform to only need to grant camera permission one time, and be able to have separate video chats with multiple users.Part of the 'event" will have multiple one to one video chats. There is a one to one video chat with one user. it ends. there is another 1 to one video chat with another user. It ends, etc.... As it is this permission is needed to be granted for each separate video chat. I am having this issue primarily with ios on safari. I am having someone else build this web platform and the person is not able to solve this issue with the video plug in they are using. They claim it is an issue with mac devices that cannot grant permission to particular websites. But I know that this issue has been solved with other networking platforms. Can I accomplish this with tokbox (vonage)? Or please tell me what video platform to use and the specific way to accomplish this. I am not a developer but will pass on exactly what you give me to my developer team. I am considering having the website be rebuilt with tokbox but first want to be sure that I can accomplish this. The website it being built with PHP but this issue is so sognificant that I might have it bilt from scratch in whatever way is needed. Thank you very much!!!! I know this issue is solveable as I've seen this on other platforms - Zoom and other video networking platforms like remo.. thanks!!!
The Agora web SDK requests the browser for camera and microphone permissions. Now remembering these permissions is done by the browser itself and not the JavaScript SDK.
As to answer how other platforms offer this is because those are native apps and not a mobile website. So they don't have to play by the rules of the browser. If you are interested in that, you can take a look at our IOS SDK.
https://docs.agora.io/en/Video/start_call_ios?platform=iOS
It's not immediately clear from their site, but can one build a one to many streaming app like Ustream using TokBox web/iOS APIs? Is it limited to just chat.
I'd want to make something that captures video from the desktop or ios device and makes that video accessible at some public URL.
Yes that is capable. OpenTok works with Publishers and Subscribers. A single Publisher can publish to a session then many users can subscribe to the publishers stream using a public access token.
Check out the API it shows what you can do with it, how it does it and even shows some good demos. There are many examples of how they have used it for online chat shows and other similar one-to-many applications.
They've also very recently released their WebRTC version which makes it definitely worth a look!