In twilio studio ,I was trying to forward my call to my cell phone number Studio Flow Image , In twilio studio its quite easy.
My paid number is usa local number,I am trying to make international call.is it possible?
I am using connect call to widget.And I choose forward to single number,there is also option like SIM,SIP etc.
It seems the call doesn't forward to my cellphone,it just drops the call. Am I missing something here?Or its bug with twilio?
Thanks.
Note: I am using a paid USA (TX) number
Check the debugger for specific errors, also check to make sure you have the proper voice geographic permissions enabled.
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I'm the president, chief bottle washer and IT guy at a small non-profit. We've been using OpenVBX for years for our IVR, but due to Twilio's lack of support for OpenVBX, and the need to keep PHP current, I decided to recreate our IVR using Twilio Studio. I got that done yesterday, but it utilizes computerized voices for all of the prompts.
Using OpenVBX, you could have the system dial a phone and have someone record the message for each prompt, but there's no such capability (that I know of) with Studio. How do I replicate that functionality or how do others' build a system where you can easily update the voice prompts without having to edit the Studio script?
Thanks, Geoff
Twilio developer evangelist here.
There isn't an API for updating Studio Flows, so you couldn't completely automate this process to replace the voice prompts.
One idea I had was that if you get the recording you could store it in Twilio Assets and then add the URL to the Say/Play widget. Then, when you update the recording, upload it again with the same URL. I'm unsure how long Studio will cache audio files of recordings, but it might make it possible to update the recordings without altering the Flow itself.
Let me know if that helps at all.
Using the IBM Watson Speech-to-Text add-on for Twilio it makes me configure a callback url in the add-on configure tab.
Now my issue is how do I get this to only affect ONE phone number? or a specific TwiML? I cannot have all going through the add-on.
Example:
phone number 1 -> goes to some other webhook
phone number 2 -> uses TwiML bin with <Record> // I want this one to be transcribed by the IBM add-on
Should I rather have #2 hit a webhook which uses the IBM SDK and returns a record response? (if such a thing exists)
Twilio developer evangelist here.
I'm afraid Add-ons currently work on all your numbers on an account level right now. Can I suggest a work around that you start a subaccount and enable the Add-on for just the subaccount. Then move your number that you want to use for recording and transcribing to that subaccount.
I have a question and I need to know if this Twilio integration is possible.
My client needs to keep the same business phone number (as it is marketed and printed in all advertisement).
She has a landline phone handset which is connected to ATT&T with the business phone number, but we have a different number for tech support.
I want to be able to integrate Twilio so that it works like this:
1.Client calls studio phone number
2. Twilio receives the call and presents a (press 1 to speak with the front desk, press 2 to speak with tech support prompt)
3. They press 1 and the studio phone handset rings and the front desk rep is able to take the call.
3a. They press 2 and they are connected to our tech support number.
Please help. If you need any more clarification, please let me know. Thank you.
Twilio evangelist here.
It sounds like the best approach here is to port the business phone number into Twilio. This would let Twilio answer the incoming phone calls and execute your IVR for the callers, which solves steps 1 and 2 in your workflow.
For step 3, if you port the business phone number to Twilio then you'll need to find some other way to make the landline phone in the business ring since it won't have a phone number any more. There are a few ways to do this:
You could get a new phone number from AT&T that rings her landline.
You could go VoIP and build a Twilio Client application hosted either in web browser or a native iPhone or Android app.
With either of these options, from when the user selects option 1 in your IVR, you would just use the <Dial> verb to have Twilio make an outbound connection (either to the new landline number or to the Client instance name) and Twilio will bridge the incoming customers call with that outbound call.
Hope that helps.
I am using Twilio in a custom made app using the "Click to Call" feature where the agent will click a button in the web browser and their phone will ring and once they pick up a client from the list X is then called.
My only concern is that although the app is working great and Twilio is working like a charm I noticed that I am been charged twice in my seudo call center. So, my question is:
What am I doing wrong? (or is this the way it works?)
Twilio evangelist here.
Can you give a bit more detail on what you are seeing?
The way Twilio charges is per call "leg", with different prices for "inbound" (eg someone calls your Twilio number") or "outbound" (eg you have Twilio call someone) legs. In your scenario it sounds like you have two outbound legs, one from Twilio to the agent and one from Twilio to the client.
Hope that helps.
I am looking at making outbound telesales calls to UK.
Can I use Twilio for this
Do I need to install anything on my server or is this hosted solution.
Do I need a separate dialler
Is there a CRM built in.
Twilio evangelist here.
Yes, you can make outbound phone calls from our UK phone numbers to other UK phone numbers or from our UK phone numbers to other international numbers.
Twilio is a telephony platform, its not an out of the box solution so while you generally don't need to install anything Twilio specific on your server, its likely that you would need to actually program some kind of application that uses the Twilio platform. That application would need to be hosted on a server.
Twilio itself does not have a built in CRM, however we have a number of customers (like ringDNA) who have created integration's with popular CRM's like SalesForce and Microsoft Dynamics. If you are looking for an out of the box solution I'd start by checking out our Partner Showcase, specific the Sales Communication section.
Hope that helps.