[UPDATED UPDATE: The issue was the difference between what Apple considers 'internal' testers which are those who have an Apple developer account and those who do not. The latter must wait for Apple to review regardless. And they do it on Apple time. If you get it in less than 30 hours consider yourself blessed by the RNG gods ;) but you should plan for 48 hours to be safe with regard to test team schedules. I did not un-mark the answer below as it was an excellent point and may help others. I accept my downvote and even understand it. I believe this post can help someone in the future ]
UPDATE: The public link says the beta is not accepting testers.
I have a beta that has worked fine before. This is a build not a new app. I have the following in the testflight UI. I have removed and re-added the testers group. I have removed and re-added the tester to the group. I have created another build completely. As you can see there are users that I could resend the invite to but two that are left hanging.
How can I fix this issue. Sadly, the main tester is one of the ones unavailable.
I am going to try the public link but that does not track issues the same way.
Looking under builds from the testers tab:
Maybe you forget to send build for review before beta as shown in the pictures?
Only after review tester will be able to test app using the public link. Usually, it takes one day.
AND
Hope it helps.
Related
By mistake, I uploaded the GoogleService-info.plist from some other project with different bundle identifier in my latest release, to my AppStore. and now many people have downloaded the application from this release, and obviously they're not receiving any remote notifications. Now when I changed the GoogleService-info.plist to the actual project file and uploaded the app to test flight, when I update the app I still don't receive any notifications but when I uninstall and reinstall the app I start getting notifications. however, there're many users who are already using the app and now they'll just update the app and not re-install.
any help in this will be highly appreciated.
This is an unusual problem. The binary that you upload should have the new plist along with it. At this point you should contact apple developer support. I've had problems and they were very helpful.
1- Log in to AppStoreConnect
2- They changed things around. Go to the lower right hand corner and select Contact Us
3- If you select Development and Technical all the options from there will give you email support only. If you want phone support select Membership and Account > Account Access and from there you will get the choice of phone or email support.
I haven't spoken to them in a while but the problem that I had the initial operator couldn't help me and she had a specialist reach out to me. After I spoke to him he couldn't figure out how to fix the issue. He asked a supervisor and the supervisor couldn't figure it out. He said it was his first time experiencing such an issue (I had a regular account, expired paid account, and an active paid account, and one of my app bundle identifiers were still with the expired account but I needed it on my active account -it was headache). I had to send him an email detailing all the steps that led up to the problem and everything that I tried to do to fix it. They sent that email to a special team above them. Have an email like that already prepared.
It took a couple of days but the team figured out the issue just based off of the everything that he documented and tried and the detailed email that I sent them. The response 100% fixed the issue.
I have plenty of gripes with their app review team but apple's tech support, from what I've seen so far is top notch and very responsive.
If they fix the issue please come back here and add an update so that if someone else has this problem they can use it as a reference.
I am having hard time to transfer application. It shows TestFlight beta testing criteria not matching. But I already removed all builds and test information from TestFlight. I have same issue in my two different iTunes account. If anyone have solution for this then please let me know.
I already contacted apple support but no reply from them since one week.
Enclosed are screenshots of my account status of TestFlight and app transfer page.
You should make sure that you removed all the information, in all languages. It worked for me.
screenshot
I am experiencing some issues with TestFlight and I am fairly new with iOS development so I am certain I must be missing something extremely small and frustrating.
We have our personal Apple IDs on our devices to test, and we sign into iTunes Connect with our work email/Apple ID (of which we were added to an organisation).
When I upload a new build and I want to get internal testers on it (take note it is only myself and another co-worker), only I get the TestFlight notification and email and not my co-worker. No notification, no email.
The strange part is that both of us are able to sign into iTunes Connect with our work email/Apple ID. And both of us are able to see and change details on the iTunes Connect Store.
I have tried removing him from the internal testing team and re-adding him, only for the status to show "Notified" but he does not get a notification or an email.
I have also removed TestFlight and re-installed it, and once in the application, the only available version to download is an older version (roughly a week old) and can not update the version to the latest build.
Everything was working one week ago. Any clues or advice on what to check or look out for?
Thanks to all in advance for all the help and information provided.
Make sure you have verified both your work and personal accounts. Apple has weird issues with this sometimes. You will also need to verify your account details again each time you add a new email address :)
I have uploaded my build to iTunes connect, and set up internal testing with TestFlight, but my testers are not receiving any invite emails, and my iTunes connect is acting odd. My build has a yellow warning sign next to it, i'm not sure why. Please tell me what I am doing wrong. I am pretty sure that it has something to do with my provisioning profile. I think the pictures below will be most helpful in terms of extra info.
Your third screen shot explains why:
To use TestFlight beta testing, build 1 must contain the correct beta entitlements.
You should follow the instructions in the FAQ link that the error message gave you.
Contrary to the other answer, you can beta test with internal users without review. For external beta testers, you do need a review, but it's less comprehensive than the one for the App Store and typically only takes a day or two.
I've created a testing app on iTunes Connect. The status of the app is "Waiting for Upload". Now I want to delete this app. How can I do it? Please see the image for details.
Just leave it alone. If you don't submit a binary within 6 months, it will be deleted by Apple
You cannot remove it. To remove an app, it has to be approved one time. I also have a few Waiting for Upload apps that I would like to remove, but you just can't.
Here is an option:
You can edit the MetaData to wait for your final approval to post the app for sale (instead of as soon as it is approved), then reject it before it ever goes live.
You cannot remove it. To remove an app, you have to wait unto 6 months, it will be deleted by Apple
There is always the option of contacting Apple directly. In the past I've had the misconception that Apple is a black box and can't be contacted for help but I've worked with two clients in the last year who got direct help from the Developer account and iTunes connect folks. There is an often unused and overlooked perk of your developer account membership where you can reach out directly to Apple developers to ask for their help in solving a problem (I think you get 5 free per year).
Set price to free, save, then in "Availability" section you can check "remove from sale" and hit save.