We have an app which has subscriptions with either a monthly or yearly plan. We also offer a 7 Day Free Trial. In App Store Connect there is a metric called "Cancelled Subscriptions".
The questions is: When a user cancels their Free Trial prior to being charged, does this also get triggered as "Cancelled Subscriptions"?
Related
We are integration IAP in our iOS11 app and want to give new users some start offerings with a long free trial period.
My implementation alternatives are:
Use auto-renewable subscription with a generous free trial (like 2 months for monthly subscription), and rely on Apple that a user that cancels can't restart and get 2 months again. Is this correct?
or
Make two IAPs, present the one with free trial to new users and present the one without free trails to a user that has canceled or stopped the free trail version. But users might find the IAP on App store (specially now when Apple will start feature IAP) and buy it anyway?
What is the best thing to do?
I'm managing an application with InApp Purchase and auto-renewable subscription.
As far as I know, InApp Purchase is linked to user AppStore account, and free trial can be consume only once per account.
If you present the same product after a free trial period, the user will resume your auto-renewable subscription and not benefit the free trial again.
So in my mind the first option is the best.
However if you would like to implement the second one, you should know that the new IAP management feature in your product store page allow you to show and hide the subscriptions you want.
For more information about this new feature, take a look at the WWDC video : What's New in StoreKit
I am having some issues adding a free trial to an existing Auto-Renewable IAP. From what I understand, you only need to add a "free trial" duration in iTunesConnect in your IAP for this to work. but I am not seeing any update in the description of the purchase indicating the free trial. When looking at other apps that do offer a free trial, the apple subscription dialog that pops up indicates:
Subscription Terms
Subscribe to <IAP NAME>. this subscription will start with a free trial lasting <TRIAL DURATION> after which youy will be charged <PRICE> on a <Duration> basis
while my own dialog still shows (not indicating that there is a free trial):
Subscription Terms
Subscrube to <IAP NAME>. This subscription will automatically renew every year for <PRICE>
Am I missing something in iTunes connect? Do I need to enable free trials another way?
What I have tried:
Using a sandbox account with an Auto-Renewable Sub that is not
cleared for sale
Using a fresh iTunes account on an Auto-Renewable
Sub that is cleared for sale and I have temporarily added the free
trial duration in iTunes connect
Using a sandbox account on an Auto-Renewable Sub that is cleared for
sale and I have temporarily added the free trial duration in iTunes
connect
Had the same issue. In my case, it even didn't show me the Subscription Terms alert only the Subscription Confirmation.
The problem seems to be with the Sandbox Testing account rather than with the implementation. You probably didn't have the trial set up in your IAP and then you created Sandbox tester and tested it like this. Then you added the free trial to the IAP, but the Sandbox tester has in cache or somewhere that this IAP doesn't have trial.
QUICK FIX: Create a new Sandbox Tester in iTunesConnect.
I have a 1-month auto renewal product with 1-month free trial configured in my iTunes account. As per my understanding amount deduction should happen after the 1-month free trial end. But for users in production, money deduction happens right after subscription and even before free trial starts. Is this an expected scenario or can anyone please guide me?
Auto-renewable subscriptions give users access to content or services
from within your app on an ongoing basis. At the end of each
subscription duration, the subscription will automatically renew until
a user chooses to cancel it.
Auto-renewable subscriptions provide a simple way to offer free trials
to users. When users sign up for a subscription with a free trial,
their subscription begins immediately but they won’t be billed until
the free trial period is over. How long a free trial can be depends on
the duration of the subscription offering. For example, a one-month
subscription cannot offer a free trial of longer than one month. For
more details on free trial durations, see Subscription Properties.
In an iOS application offering IAP, When will be the money be remitted from the bank account, when subscribing a product that is offering free trial for a month.
Will it be on the first time subscription itself OR on completion of the free trial period?
Background of the story: One customer has raised concern that money was remitted on subscription itself when he has free trial period available on subscribe button click itself.Cannot find any document saying about amount remittance.
Saw in the iTunes product configuration page this will be only done on free trial completion time.Need confirmation.Please share if any supported link or document on the same.
Following iTunes Connect Developer Guide, when I create In-App purchase of type "Auto-renewable subscription" for my application, I can offer a free trial and set it duration: http://developer.apple.com/library/ios/documentation/LanguagesUtilities/Conceptual/iTunesConnect_Guide/13_ManagingIn-AppPurchases/ManagingIn-AppPurchases.html#//apple_ref/doc/uid/TP40011225-CH4-SW9
Reading this post: https://stackoverflow.com/a/17088975/2555979 , I assume, that if we try to verify the receipt, which was send to the user after he subscribed first time (ever) and got a free trial subscription, we can differentiate, is this user at trial subscription, or has he purchased it already, only by checking difference between expires_date and purchase_date, if durations of purchased and trial subscriptions are different, or by checking the original_transaction_id or original_purchase_date (if current transaction is not first, the subscription was renewed -> it's not trial already). If I'm wrong, please, let me know, because that's how I see the process in theory, not the practice (can't test that at the moment).
Anyway, the main question:
At some day, user installs my app and subscribes. He automatically gets some time of free trial subscription. He enjoys my app, everything is great, and he decides to be subscribed in future and automatically pay me every time when subscription ends. He doesn't even need to care about that, OK. Thanks to auto-renewable subscription mechanism.
After some time, he decides to stop auto-renew process. When last subscription expires, he don't pay me -> he is not subscribed from that moment. Okay.
But if, after some time, he decides to subscribe to my app again --- how about trial again? Who decides that? Is it in my responsibility to check, had he trial subscription or not? If yes, even if I know, that he had trial subscription already, how do I force him to pay from the first day of subscription, not after another trial period?
If he's using the same Apple ID, and you are selling the same subscription product, he will not get any more trial. Trials on subscription can only happen once regardless if they've stopped and resumed their subscriptions.
I know Apple's documentation has been very sparse on Newsstand. I have also experienced the same pain. I don't have any Apple documentations to back my answer up, but from my experience this is what happens. Customers will only receive a one time trial for every unique renewable product.