I've always used my app's onboarding pages for screenshots for the previous versions and nothing was wrong. But this time apple rejected it and said the issue was:
Guideline 2.3.3 - Performance - Accurate Metadata
We noticed that your screenshots do not sufficiently reflect your app in use.
Specifically, your screenshots do not display the actual app in use.
Next Steps
To resolve this issue, please revise your screenshots to ensure that they accurately reflect the app in use on the supported devices. For iPhone, you need a set of 5.5-inch display screenshots and for iPad, you need a set for 12.9-inch display. This set will be scaled appropriately down to other device sizes when viewed on the App Store in each territory.
Note that 6.5-inch display assets for iPhone XS Max are optional, and can scale down to iPhone XR, iPhone XS, and iPhone X. Screenshots that include features like rounded corners or sensor housing should only be used for the 6.5-inch or 5.8-inch display.
Resources
For resources on creating great screenshots for the App Store, you may want to review the App Store Product Page information available on the Apple developer portal.
Please ensure you have made any screenshot modifications using Media Manager. You should confirm your app looks and behaves identically in all languages and on all supported devices. Learn how to use Media Manager to add custom screenshots for each display size and localization.
Please see attached screenshots for details.
Since your App Store Connect status is Metadata Rejected, we do NOT require a new binary. To revise the metadata, visit App Store Connect to select your app and revise the desired metadata values. Once you’ve completed all changes, reply to this message in Resolution Center and we will continue the review.
What is my best option to get my app approved? My app doesn't support iPad but they seem to be demanding for iPad screenshots too.
I have faced same rejection from apple.
In my case I was added so many pages/screen in application but not added screenshot in apple store.
So I added all other screenshot then my application got approved.
If you don't want your application available for ipad then don't add screenshot in ipad or you can do as follow :
In XCode Target -> General -> Deployment Info -> Devices should be set to iPhone.
I would like to get the total size of my app or the sandbox size. Is there any official way to get this? Thanks.
If you just want to know app size without any kind of coding then there is a way. As Apple applies their own logic to give only supported assets to the device which downloads your app, app size varies between devices.
Follow below steps:
Archive and upload your latest build to AppStore
Login to https://itunesconnect.apple.com
Go to your app's "Activity" tab and wait until its finished "Processing"
Then click on your latest uploaded build number and find App Store File Sizes link
Then you are able to see estimated app size on different devices like below
And if you only want to see app size on particular device then you can see that in TestFlight App, undar App Details menu
I got the following error message from iTunes Connect.
Performance - 2.3.10
We noticed that your app or its metadata includes irrelevant third-party platform information.
Specifically, your app icon still contains imagery of an Android device.
Referencing third-party platforms in your app or its metadata is not permitted on the App Store unless there is specific interactive functionality.
We've attached screenshot(s) for your reference.
Next Steps
Please remove all instances of this information from your app and its metadata, including the app description, What's New info, previews, and screenshots.
Since your iTunes Connect status is Rejected, a new binary will be required. Make the desired metadata changes when you upload the new binary.
NOTE: Please be sure to make any metadata changes to all app localizations by selecting each specific localization and making appropriate changes.
But I didn't modify anything since previous version.
So, I have no idea what is wrong of my app. I can't believe icons have problems.
Please let me know how can I fix the problem?
Apple keeps improving review rules, so its not necessary that if review passed last time it should also pass this time.
It seems there are 2 problems.
1)Problem with app icon
2)Reference to third party library.
I tried in every way, I consulted a lot of post on StackOverflow, but no one gave me the right solution! I can not enable iOS - iPhone App Center Listed Platforms Facebook. I have everything complete in every detail (the app is on the App Store, but I uploaded the binary myApp.ipa). iPhone Store ID is blank because my App is in review (iTunes Connect), but I repeat, I uploaded my app myapp.ipa !
Please help me
Have you tried to set '0' on iPhone Store ID?
All of your required settings must be set, but they don't validate to tell you exactly what is missing. Use the guide at https://developers.facebook.com/docs/games/appcenter/tutorial
Some commonly missed items are the iPhone Store ID and urls such as the privacy policy URL, but step through that entire guide to see what is missing.
In the iTunes Connect App Management interface -- how do I edit the screenshots for my localized (approved and live) iPhone app?
Unfortunately, the web upload form had a bug which actually required the screenshots to be provided in reverse order (I provided them in the correct order, which meant that Apple reversed them and now they ended up wrong). Also mentioned here at StackOverflow. I only managed to edit the 4 screenshots in the US version, but not my localized version, and that was in the old interface.
The current standing on this has changed to:
Beginning January 9 [2013], app screenshots will be locked in iTunes Connect once your app has been approved. New screenshots may be uploaded when you submit a binary for an update to an existing app or a new app.
Apple support now got back with the (somehow not too satisfactory) answer:
If your app is currently for sale on
the App Store, you will need to submit
an update in order to change your app
screenshots.
If you have any further questions
regarding this, please let us know.
I was able to change my screenshots after my app was ready for sale, just click on "View Details" in iTunes Connect, delete the old screenshots and replace them, then "Done". The change is not instant so wait a bit. Then you will see your new screenshots on AppStore ;)
As of today, it appears you can't edit screenshots after you submit a new version. I tried everything but couldn't delete the draft screenshots until I finally removed my app from submission.
I usually use the time after submission to edit and improve the screenshots, but now have to be doing it before submission. This is a horrible change. Here is the email from support.
Being unable to now edit screenshots while an app is in "Waiting for
Review" status, is expected behavior.
Developer-facing documentation currently lists "Waiting for Review" as
a state where locked metadata can be edited. Screenshots should be the
only locked metadata that cannot be edited while an app is in the
"Waiting for Review" status.
We are currently updating the developer resources and documentation to
clarify
From the updated manual :
(*)
If you have new application screenshots for a version of your application, it is best to wait until this new version of your app is approved before updating your screenshots in iTunes Connect. Updating these before a version approval will change the screenshots for the currently-live application version. This best practice also applies to application metadata changes that you wish to coordinate for a specific version.
On the other hand, in the table in Appendix A it is stated that the screenshots are Locked, Version-level (page 153).
Version-level is:
If the item is marked on the Version, then the item information will relate to a specific version and may vary between versions.
Locked is:
If the item is marked as Locked, it can only be edited in an Editable State.
And a list of Editable states is:
Prepare For Upload, Waiting For Upload, Waiting For Review, Waiting For Export Compliance, Upload Received, Rejected, Developer Rejected, Invalid Binary, Missing Screenshot.
None of these states can be reached once the app is Ready For Sale by using any button in the iTunes Connect. The only reasonable thing that I can think of is submitting another minor version binary to Apple and looking for the possibility of changing the screenshots during the submission process.
The problem is (*):
If you have new application screenshots for a version of your application, it is best to wait until this new version of your app is approved before updating your screenshots in iTunes Connect.
So how do I do it correctly????????
I thought the same exact thing a couple of days ago. Then I uploaded it again in reverse order but instead it was random. They need to make a better UI for this. One where we dont even need to re-upload them, but arrows to move it up/down.
The official answer I received from Apple is:
Your app screenshots cannot be edited once your app has been approved. You can edit them in all other editable states.
Please note, when updating your app currently, you will be able to provide new screenshots and the new screenshots will not go live until the update is approved.
If you have any further questions regarding this, please let us know.
There's been some back and forth on the possibility of changing screenshots of an app that is in "Ready for Sale" state, without having to upload new binary.
At one point it was possible, but as of January 9th 2013 it requires a new binary:
Beginning January 9, app screenshots will be locked in iTunes Connect
once your app has been approved. New screenshots may be uploaded when
you submit a binary for an update to an existing app or a new app. For
more information on capturing and using screenshots, read the Xcode
User Guide.
source: https://developer.apple.com/news/?id=1092013a
Images CAN be edited after an app is available for sale. This was changed at end of 2010. If you already have 5 images - the upload link will not work until you delete one. No need to worry - if you delete one and have any issues on the DPI or RGB of what you are trying to upload (get an error or it is rejected) you can always click 'cancel' rather than 'save' and your original images will remain.
You dont need to add new version. Just wait about 1hr and your changes at screenshot gallery will appear at AppStore.
Solution for me was to use Safari. The controls would not show in Google Chrome. Using Safari I could modify the metadata.