I've always used my app's onboarding pages for screenshots for the previous versions and nothing was wrong. But this time apple rejected it and said the issue was:
Guideline 2.3.3 - Performance - Accurate Metadata
We noticed that your screenshots do not sufficiently reflect your app in use.
Specifically, your screenshots do not display the actual app in use.
Next Steps
To resolve this issue, please revise your screenshots to ensure that they accurately reflect the app in use on the supported devices. For iPhone, you need a set of 5.5-inch display screenshots and for iPad, you need a set for 12.9-inch display. This set will be scaled appropriately down to other device sizes when viewed on the App Store in each territory.
Note that 6.5-inch display assets for iPhone XS Max are optional, and can scale down to iPhone XR, iPhone XS, and iPhone X. Screenshots that include features like rounded corners or sensor housing should only be used for the 6.5-inch or 5.8-inch display.
Resources
For resources on creating great screenshots for the App Store, you may want to review the App Store Product Page information available on the Apple developer portal.
Please ensure you have made any screenshot modifications using Media Manager. You should confirm your app looks and behaves identically in all languages and on all supported devices. Learn how to use Media Manager to add custom screenshots for each display size and localization.
Please see attached screenshots for details.
Since your App Store Connect status is Metadata Rejected, we do NOT require a new binary. To revise the metadata, visit App Store Connect to select your app and revise the desired metadata values. Once you’ve completed all changes, reply to this message in Resolution Center and we will continue the review.
What is my best option to get my app approved? My app doesn't support iPad but they seem to be demanding for iPad screenshots too.
I have faced same rejection from apple.
In my case I was added so many pages/screen in application but not added screenshot in apple store.
So I added all other screenshot then my application got approved.
If you don't want your application available for ipad then don't add screenshot in ipad or you can do as follow :
In XCode Target -> General -> Deployment Info -> Devices should be set to iPhone.
Related
Hi guys I got a problem about apple meta data rejected.I submitted my application but still apple reject my app because of 6.5inch screenshots.Where is the problem I don't udnerstand I ask they but I didn't receive any message please Do you know problem ?
Apple says,
We noticed that your screenshots do not sufficiently reflect your app in use.
Specifically, your 6.5-inch iPhone screenshots do not display the app in the correct device frame.
An attached my screenshots
image1
image2
It's because you are not using the correct template for the device.
For iPhone X or newer version you have to use iPhone X or newer version template.
I would like to get the total size of my app or the sandbox size. Is there any official way to get this? Thanks.
If you just want to know app size without any kind of coding then there is a way. As Apple applies their own logic to give only supported assets to the device which downloads your app, app size varies between devices.
Follow below steps:
Archive and upload your latest build to AppStore
Login to https://itunesconnect.apple.com
Go to your app's "Activity" tab and wait until its finished "Processing"
Then click on your latest uploaded build number and find App Store File Sizes link
Then you are able to see estimated app size on different devices like below
And if you only want to see app size on particular device then you can see that in TestFlight App, undar App Details menu
Following description, they have given but I don't know what was the exact issue.
Apr 11, 2018 at 11:18 PM
From Apple
2. 3 Performance: Accurate Metadata
Guideline 2.3.3 - Performance - Accurate Metadata
We noticed that your screenshots under 12.9 size do not sufficiently reflect your app in use as only one was submitted.
Please see attached screenshots for details.
Next Steps
To resolve this issue, please revise your screenshots to ensure that they accurately reflect the app in use on the supported devices. For iPhone, you need a set of 5.5-inch display screenshots and for iPad, you need a set for 12.9-inch display. This set will be scaled appropriately down to other device sizes when viewed on the App Store in each territory.
Resources
For resources on creating great screenshots for the App Store, you may want to review the App Store Product Page information available on the Apple developer portal.
Please ensure you have made any screenshot modifications using Media Manager. You should confirm your app looks and behaves identically in all languages and on all supported devices. Learn how to use Media Manager to add custom screenshots for each display size and localization.
Since your iTunes Connect status is Metadata Rejected, we do NOT require a new binary. To revise the metadata, visit iTunes Connect to select your app and revise the desired metadata values. Once you’ve completed all changes, reply to this message in Resolution Center and we will continue the review.
NOTE: Please be sure to make any metadata changes to all app localizations by selecting each specific localization and making appropriate changes.
do not sufficiently reflect your app in use as only one was submitted.
You need more screenshots. I suggest three or four, more if it's a larger app.
I have submitted an update for my already approved app on Apple store yesterday. It got rejected with this message
"Your app icon and screenshots include content which is too similar to
iPad and iPhone, which creates a misleading association with Apple
products."
The app is available on iPhone as well as iPad. I did not get this issue when I submitted the app the first time as well as 5 updates after that. I can change the screenshots but do I need to have seprate App icons for iPhone and iPad?
How can I resolve this?
They are complaining that your icons look too much like Apple's own icons. Make entirely new ones.
Yes, as apple says:
Every app must supply both small and large app icons. The small icons are used on the Home screen and throughout the system once your app is installed. The large icon is used by the App Store.
You can read more about it here:
https://developer.apple.com/ios/human-interface-guidelines/graphics/app-icon/
I have uploaded few screenshots along with binary. Now,app status is Ready for Sale but screenshot has not been updated yet. I have taken screenshot from iPhone 6 simulator (seems this is not an issue since several apps are available with screenshots taken from simulator).
New screenshot appears in iTunes Connect but does not appears on AppStore. Why is this so?
It can often take many hours to update the binary and screen shots when the app version has updated. The servers they use are load balanced so it may be that some people see the updated image and some don't. If you're on Wi-Fi, see if you can check on a different connection or cellular as you might see a different result... If not then just be patient.