I've just received this notification from Apple:
Information Needed
Your iTunes Connect settings indicate that your app serves third-party
advertisements. However, we were unable to locate ads in your app.
Please reply to this message to provide the steps for locating
third-party ads in your app. When we hear back from you, we will
continue the review.
I dont know where I've made the error and where I have to correct it.
-> I just use Apple iAd. No other advertisements provider is present.
After this correction, do I need to "Submit for Review" again?
-> Im asking this, because I've red this page here: http://www.brynbodayle.com/an-easy-mistake-with-itunes-connect-metadata-rejections/ where it says I dont need to resubmit again.
But in the iTunes Connect Developer Guide there is something like this:
If your app has been rejected because of a metadata issue, you can
resolve the metadata issues and resubmit the same build for review.
If someone could help me how to deal with this, I would appreciate it! Thank you.
Your first message says that your app is using ads but the reviewer hasnt been able to found it on your app.
They tell you to just indicate where are the ads located.
All this is because Apple doesnt allow getting an AdvertisementID without showing ads (some people use it as unique-identifier).
Hope this helps.
If you are using just iAd from Apple, check the iAd code on your application. Probably you need to fix an issue on your iAd code.Make sure the iAd is not set to 0 on Alpha. You can use the simulator to test iAds.
After the rejection, your will receive an email with a link to the Resolution Center. (don't click on "Submit for Review" button).
Send a message to your reviewer using the Resolution Center and wait a few hours. Your app will be "In Review" soon. Also you can "Submit an Appeal to the Apple Review Team".
Remember, If you make changes to your code, you will need to upload a new binary code. Probably you will lose your queue position and start the review process again (7-10 days).
Related
This is crazy.
I recently added three subscription tiers to my iOS app. Already had one approved and live. Apple rejected the in app purchase submissions because I left off a link to my terms of use in the app description (used to be there, but somehow I left it off recently.) I fixed it.
The nutty thing is I can't access the resolution center to reply to their message! I don't want to resubmit the in app purchases figuring that replying to their message would be much, much faster. (Took 14 days to receive the rejection.)
Since the apple rejection was not associated with a build, there are no links anywhere in app store connect. I did find a link to the resolution center for my app but nothing under that link is recent.
Any advice?
Jon
Since the redesign - on the My Apps page, clicking on the app's Error Icon takes you to Resolution Center.
Another way is to click on the App Store Tab, then Version History and then Resolution Center.
A happy ending to report. Never was able to access the resolution center.
While I was deciding whether to email Apple support (again) or delete and resubmit the in app purchases, they were approved by Apple!
I took no action to cause this. I'm thinking that one of my previous contacts with Apple caused them to re-review the in app purchases and to notice that I updated the app description as they requested.
Quite a surprise.
Your app or its metadata does not appear to include final content. Specifically, your app appears to be in development mode when we attempted to login with a Facebook account.
My app has just been rejected for the second time in iTunes Connect. They have told me it's specifically due to app being in development mode when logging with a Facebook account. I can rectify this. However, they have sent me a screenshot which has got me confused. It shows nothing about logging in with Facebook.
So I wanted to ask if it's only the Facebook login I need to fix or they might also want me to fix some other stuff which I don't know about?
The only truthful answer anyone can give you is "I don't know". You for sure need to fix your Facebook login, but after you fix that Apple Review may come back and say there was another issue. Apple review doesn't always mention all the issues in the app on the first review. I've also seen them throw in seemingly meaningless screenshots, so that screenshot may or may not be relevant.
If you have a question, I would suggest that you ask the reviewer by replying to the rejection notice in the Resolution Center. You can find the Resolution Center by clicking on the "unresolved iOS issue" link under your app in iTunesConnect.
I have this error when I go to my iAd workbench on iTunes Connect. I don't know, when can I see information there?
I have just written my first app with iAds, I signed and accepted the Contract and submitted my App to Apple, its in the status "Waiting for Review".
In my App, I just have one Banner that displays "You're connected to iAd".
Should I already see data there or will it appear when apple checked my app and approved it hopefully?
Thanks for any help.
Yes, the banner should change once you app is approved!
You also need to download the official Appstore version of your application for the banner to be visible since you are using a special developer iAD banner for testing and building purposes.
Check here for more info:
https://developer.apple.com/library/ios/documentation/UserExperience/Conceptual/iAd_Guide/Introduction/Introduction.html
Cheers
I have received a metadata rejection for my application requesting some clarification about my application
Information Needed
Your iTunes Connect settings indicate that your app serves third-party advertisements. However, we were unable to locate ads in your app.
Please reply to this message to provide the steps for locating third-party ads in your app. When we hear back from you, we will continue the review.
***
Additionally, we have begun the review of your app but aren't able to continue because we need additional information about your app.
At your earliest opportunity, please review the following question(s) and provide as much detailed information as you can. The more information you can provide upfront, the sooner we can complete your review.
1. What features in your app require use of background location?
While your iTunes Connect Application State is displayed as Metadata Rejected, it is not necessary to upload a new binary. Once you reply to this message in the Resolution Center, we can proceed with your review.
We have replied to the store in the Resolution center, but I am now confused if I should resubmit the application to review since the button is enabled, or should I only wait after my reply.
I spend few minutes trying to search for an answer but i am confused more now.for ex:
http://www.brynbodayle.com/an-easy-mistake-with-itunes-connect-metadata-rejections/
Apple site mention the following: Metadata items other than your build haven’t passed review. See Viewing Resolution Center Communications.
To resolve the issue, edit the metadata in iTunes Connect**(Seems that this not updated because i can't find where i should do it)**. When you’ve resolved the issue, submit the app for review again.
Could anyone who have faced a metadata rejection recently help me about this issue? or any expert help ?
I don't want to wait 7 days again for review.
Ok guys,
The answer was leaving it without submitting it again. I have received now a message from the store that they received the reply and will continue the review process of the app. The current status of my app is In Review.
Hope this will help others in case someone faced such issues in the future.
Regards,
When I created the app on iTunes connect I used the old logo for my app. Now I'm about to submit the first binary for validation and a new logo has been chosen. I cannot remove the app from iTunes Connect, since it will lock my app name and I cannot change the logo so the app will be rejected.
Can I contact Apple in any ways to help me with this issue?
I feel you need to resubmit the app as far as i have seen.
Apple does not allow changes in icon as far as now unless you go for newer version of app.
Apart from that i would recommend you to go through the following link once:
http://developer.apple.com/library/ios/#documentation/UserExperience/Conceptual/MobileHIG/IconsImages/IconsImages.html#//apple_ref/doc/uid/TP40006556-CH14-SW2
Also i would suggest you to post same question on discussions.apple.com for more fruitful answers, as the question seems to be non-coding related.
Hope the link helps. :)
Apple has relaxed some of the app information rules. You can update your meta information at any time in iTunesConnect. You should be able to update your iTunes artwork, description, and screenshots at any time. The icon that will display on the app is compiled into your code, so you will need to reject your binary or submit an update to get the correct icon to show on the device.