I would like to create a PagerDuty incident every time a customer creates an issue of a certain type (Fault) on JIRA Service Desk. So I have created a JIRA user with the email address provided by PagerDuty, an incident was created when JIRA sent the invitation to PagerDuty, which seems to indicate that when JIRA sends an email, PagerDuty gets it. Then I added an automation rule (issue notifications did not work as I didn't find a way to send a notification only when an issue of a certain type is created), to notify my special user every time an issue is created with the Fault type.
But when I create an issue of this type, nothing seems to be sent to PagerDuty. I have tested sending an email directly to the email address of PagerDuty user and it worked. I have tested notifying another user when an issue is created in JIRA Service desk and it worked too. So I don't know what's wrong but I can't get the email to be sent to PagerDuty from JIRA Service Desk. Any idea of what I missed?
Related
I have been troubleshooting an issue with the Jenkins Email-Ext plugin for a while. I have a user on the recipient list for an email-ext notification across multiple pipelines, and in every pipeline Jenkins returns the following in the console output:
"Sending email to: ...
Could not be sent to following addresses: ..."
And this one user in particular is always on the "could not be sent" list. I have tried adding the user to multiple Azure AD groups which should have necessary permissions for these pipelines. I have compared the azure groups to other users in the same department who are able to receive emails, and this user, by all accounts, should have access.
I performed an Exchange message trace to see if the email was blocked at the Exchange level, but there is no record of it.
I am at a loss since documentation on this plugin is very limited, and I cannot find any one having dealt with this issue before online.
Issue watchers not receiving email notifications on JIRA software : I have watched several issue on our JIRA software, However I am not receiving any email when there is an update going on. What am I missing?
Please check the notification scheme applied to your project. As a project admin, you're capable to see the notification rules. For Jira Server, you can check this link: https://jira_domain/plugins/servlet/project-config/PROJECTKEY/notifications
You might need to check with your Jira administrator to adjust the notification scheme.
Also bear in mind, if you update a Jira issue by yourself, you might not be getting notifications by default. See your Preferences under your profile:
https://jira_domain/secure/ViewProfile.jspa
(My Changes: Do not notify me)
Another potential problem might be watchers' e-mail addresses - are they correct? Is your SMTP server able to send e-mails to these watchers' addresses? Problems might typicallly happen if recipients' e-mail addresses are in different domain and your SMTP is not configured properly to send e-mails to external domains.
I am using tfs 2017. In the alert settings I have configured gmail smtp and when I try send test mail it works, mails are sent to the email address. I have configured notifications and set the delivery settings for the same. But the emails are not getting sent when ever I make any changes in any work item.
Could any one help out to resolve this issue?
First, for on-premises TFS, you must configure an SMTP sever in order for team members to see the Notifications option from their account menu and to receive notifications. Double this setting and make sure your SMTP server worked
According to your screenshot you are trying to manage notifications for a team:
Deliver to Specific team members
Roles Assigned To(New) Assigned
To(Previous ), Previous Assignee, Current Assignee
Make sure your account is applied to those roles for the changed work item.
And in this case,
by default, email notifications will be sent to your preferred email address: xxx#xxx.com. You could check and update your address in your user profile, check if the E-Mail address is the one you would like to use.
Besides, also try to change the Deliver to Team email address and directly input your E-Mail Address. Then test again.
I have a project in TFS. The last two pull requests, we got emails for "xxx has approved the code" but not the subsequent emails for "xxx marked the pull request as completed" The pull requests in question were both approved and completed. The emails do not appear to have been caught in Outlook's spam filter.
The subscription for all projects is "A pull request I created or am a reviewer on is updated"
Version: 15.117.26714.0
Is there a way to diagnose why TFS email notifications are so flaky? This isn't the first complaint I've gotten about TFS email notifications being unreliable.
Have tested TFS 2017.2 instance but could not reproduce the issue on my side. Both approved and completed E-mail sent correctly.
So the issue seems not be able to stable reproduce. For now, there is no way to trouble shoot this directly. You could check the event log in TFS sever to see if you got any error or warning info there.
To narrow down the issue, you could analysis both address the E-mail achieved and sent.
Notifications are sent to your preferred email address, which you can
change from your account preferences. Change the preferred one
and use another to see if issue still exists.
The received notifications are sent by the configured SMTP
server. Try to specify another SMTP Server and the email address
to use for sending emails.
One possibility for this issue, the action of approved and completed pull request were too closely. This may cause TFS only trigger one E-Mail. Do it slowly and try again. Based on my testing, in this case, the E-Mail are sent not in sequence, the completed came first then the approved one.
Moreover, you could also explicitly add a subscription with "A pull request I created or am a reviewer on is updated" just for the project you are working on, which may do the trick.
I have been working on a new TFS 2018 install and I have everything setup with the exception of email notifications. I setup in the admin console the SMTP relay information and when i click test and enter in my email, I get the test notification. Now when i switch to the TFS web console and I create a new work item and assign it to a user the user never gets an email. I have verified that the team notification are on and there is a notification setup for when a work item is assigned. Is there something Im missing, is there a log I need to enable to show if there are errors sending emails out?
any help would be great.
Firstly, please make sure you have created the subscriptions correctly and the SMTP server is OK. See Manage notifications for a team.
Based on my test, teams who are not part of Contributors group are not able to receive email notifications.
So, if your project team is not a member of the Contributors group, just add the team to the group. Then try it again.
Another workaround is using the email address directly when creating the subscriptions. This should be related to the AD sync issue. Refer to this thread for details: .
Without Active Directory, TFS will not send team alerts. Users can set
their preferred email address, which TFS will then sync to Active
Directory as the "[Member's default email address]". If no Active
Directory is found, that sync won't work, which means their default
email is blank. Blank email means no alert sent (which means no error
about the sending failing either).