I am looking at making outbound telesales calls to UK.
Can I use Twilio for this
Do I need to install anything on my server or is this hosted solution.
Do I need a separate dialler
Is there a CRM built in.
Twilio evangelist here.
Yes, you can make outbound phone calls from our UK phone numbers to other UK phone numbers or from our UK phone numbers to other international numbers.
Twilio is a telephony platform, its not an out of the box solution so while you generally don't need to install anything Twilio specific on your server, its likely that you would need to actually program some kind of application that uses the Twilio platform. That application would need to be hosted on a server.
Twilio itself does not have a built in CRM, however we have a number of customers (like ringDNA) who have created integration's with popular CRM's like SalesForce and Microsoft Dynamics. If you are looking for an out of the box solution I'd start by checking out our Partner Showcase, specific the Sales Communication section.
Hope that helps.
Related
Using the IBM Watson Speech-to-Text add-on for Twilio it makes me configure a callback url in the add-on configure tab.
Now my issue is how do I get this to only affect ONE phone number? or a specific TwiML? I cannot have all going through the add-on.
Example:
phone number 1 -> goes to some other webhook
phone number 2 -> uses TwiML bin with <Record> // I want this one to be transcribed by the IBM add-on
Should I rather have #2 hit a webhook which uses the IBM SDK and returns a record response? (if such a thing exists)
Twilio developer evangelist here.
I'm afraid Add-ons currently work on all your numbers on an account level right now. Can I suggest a work around that you start a subaccount and enable the Add-on for just the subaccount. Then move your number that you want to use for recording and transcribing to that subaccount.
I am trying to work on Twilio Copilot. I have created the SID.I have also assigned a UK number .I need to send messages to UK, US and South africa for now.
I am currently facing problem is sending messages to US. Do i need to assign a seperate US number for it to work (Same for Other Countries)?
I am using C# Twilio 4.7.2 library.
Twilio developer evangelist here.
My guess is that you have a UK landline number. That is a number that currently supports voice and messaging and starts +441, +442 or +443.
UK landline numbers cannot currently send international SMS.
If you still want to use a UK number to send international messages, you can get a UK mobile number, which will start +447, though currently these numbers do not support incoming voice calls.
Best practice for sending international messages is to try to use a local number to send them. When you are using Copilot it will automatically geomatch the best number to the location you are sending to.
I want to verify mobile phone numbers. The mobile phone numbers can be from anywhere, I mean any country. My idea is to send an sms with a code, and then ask for that code.
I am not sure if Twilio is a correct choice for doing that, because I do not understand if with a phone number from Twilio I am able to send messages around the world. I am also not sure about the costs of sending messages.
Is Twilio right for this or should I look for another service?
Thanks
Twilio developer evangelist here.
You're totally on the right track. With a Twilio number you can send SMS messages to over 200 countries, and get local numbers in over 40 countries. Have a look at this FAQ for more information.
Have a look at this blog post where we show you how to use Twilio to verify phone numbers on the way you asked.
You will find pricing information in this page, and it will vary slightly from country to country.
Hope this answers your question.
You can also test other similar verification service.
www.foneverify.com is one such service providing verification across the globe.
You can try our services by signing up for free.
Disclosure: I am the product manager of foneverify.
Thanks,
Shivam
I have a question and I need to know if this Twilio integration is possible.
My client needs to keep the same business phone number (as it is marketed and printed in all advertisement).
She has a landline phone handset which is connected to ATT&T with the business phone number, but we have a different number for tech support.
I want to be able to integrate Twilio so that it works like this:
1.Client calls studio phone number
2. Twilio receives the call and presents a (press 1 to speak with the front desk, press 2 to speak with tech support prompt)
3. They press 1 and the studio phone handset rings and the front desk rep is able to take the call.
3a. They press 2 and they are connected to our tech support number.
Please help. If you need any more clarification, please let me know. Thank you.
Twilio evangelist here.
It sounds like the best approach here is to port the business phone number into Twilio. This would let Twilio answer the incoming phone calls and execute your IVR for the callers, which solves steps 1 and 2 in your workflow.
For step 3, if you port the business phone number to Twilio then you'll need to find some other way to make the landline phone in the business ring since it won't have a phone number any more. There are a few ways to do this:
You could get a new phone number from AT&T that rings her landline.
You could go VoIP and build a Twilio Client application hosted either in web browser or a native iPhone or Android app.
With either of these options, from when the user selects option 1 in your IVR, you would just use the <Dial> verb to have Twilio make an outbound connection (either to the new landline number or to the Client instance name) and Twilio will bridge the incoming customers call with that outbound call.
Hope that helps.
Twilio newbie here. Is it possible to integrate with a customer's existing VoIP (or even landline) number? I've searched, but haven't been able to find substantial information on the topic. I'm interest in grabbing call data from the API for use with an existing SaaS application I've built, but my customer base cannot change their phone number. Thanks for your time.
You do have the option of transferiing your phone number to Twilio if you client is open to that idea:
https://www.twilio.com/help/faq/phone-numbers/i-already-have-a-phone-number-i-love-can-i-port-it-to-twilio
Painless and free process.
and, almost as important, if you need to, you can take the number back with you to another carrier:
https://www.twilio.com/help/faq/porting/how-do-i-port-my-numbers-away-from-twilio