I need to add a customer support function to an existing Rails 3 app. I want to enable the users to submit a support ticket and answer back and fourth until the issue is resolved. I am currently using Zendesk.
Does anyone have any knowledge of something I can use? Or should I just develop it myself?
Regards,
Jacob
So you essentially want to be able to create a system to manage issues? Checkout Redmine. It has the ability to manage issues. However, I'm pretty sure that the way it looks isn't the way you want yours to look.
You can lift the generic code from Redmine and apply it to your app. I doubt you'll find a gem that does all the magic for you the way you want it to look and act, so you'll need to do programming.
I haven't tried this. I saw it listed on Open Source Help Desk List where both Redmine and Big Help are mentioned. I am also looking for a help desk gem and stumbled upon your question here.
Big Help: A help desk portal built with Ruby on Rails
Related
Please pardon if the question is a bit too lame, I have no experience with either Ruby or Rails.
I have an existing Spree Commerce application and I am implementing an integration with a third party to provide search result.
The Third party has given us API's and my job is to modify the existing install of spree and use the API to display result.
Please suggest the best way to proceed with this. I am actually unsure where to start.
The possible way which I see is to build a Spree Extension, but I am unsure as to how am I supposed to override the existing search implementation in this extension. I have read about Deface but that doesn't exactly solve my problem.
This extension shouldn't modify the existing UI.
Any kind of help/links pointing to the right direction would be helpful.
Spree was written in a way to make it easy to replace the default search. There are a couple of examples of how to do it already written:
https://github.com/romul/spree-solr-search
https://github.com/jbrien/spree_sunspot_search
We've also got a commercial product (http://spreecommerce.com/hub) that would make the data sync side of the integration easy, triggering updates in the system any time the data you're searching is updated.
I'm looking at integrating a message board for a site I'm developing in rails. The new discourse board looks interesting http://www.discourse.org/ but there isn't much information about integrating into another site either via oauth2 or sso or perhaps using a rails engine type system. Has anyone succesfully set this up with an app like this?
thx
edit t
Is there a roadmap for how this integration could take place in the future? Parts of it look really intriguing but would like some more info on how this use case could be handled.
edit 2
Since this question is getting a fair amout of traffic, I want to add this post http://meta.discourse.org/t/integrating-discourse-with-current-user-database/6669 which goes over the SSO attempts going on at discourse currently. I have also been in contact with the people at thougtbot about their implementation.
I was interested in the same issue but here's what I found on Github issues:
The easiest way to get it running would be to install Discourse
outside of your app. We do offer the full source code if you want to
integrate with your existing login system, but I imagine it would be a
fair amount of work at this point.
Right now we haven't focused much on production deployments since
we're pre-beta and want to make sure people have a super easy upgrade
system in place to stay on top of security holes.
Not done any app with Discourse, but if their site does not provide a lot of info did you browse the Git Repository https://github.com/discourse/discourse it provides plenty of information and resources links like these ones :
Discourse Developer Install Guide (Vagrant) :
https://github.com/discourse/discourse/blob/master/docs/VAGRANT.md
Developer Advanced :
https://github.com/discourse/discourse/blob/master/docs/DEVELOPER-ADVANCED.md
Admin quick Start : https://github.com/discourse/discourse/wiki/The-Discourse-Admin-Quick-Start-Guide
Hope it can be of some help for you
Cheers
I'am looking for a good Forum plugin running under rails3 ?
If you have any idea, i'll be glad to hear it :)
It's probably quicker to develop your own than to adapt and upgrade one of the existing Rails forums. There aren't many Rails forum projects as compared to PHP (for example), as it's generally pretty quick to write your own, depending on how many features you need. :)
I started to develop one too in rails 3. It's going to be similar to Wordpress Ideas. Right now i have build the user part with devise and integrated angularjs. I just started. If you are interested in contributing you can find it here: https://github.com/Chocksy/opiniodev-rails-app
I've been looking on Github for a Rails project that allows anyone to sign in and add a blog entry.
Has anyone seen something like this?
TYPO is a blogging platform that uses Ruby on Rails:
https://github.com/fdv/typo/wiki looks to have the capability for multiple authors.
The article here gives a good overview of several other RoR blogging platforms that are out there.
IMHO this is quite easy to make. Especially if you use the twitter-auth gem. Just sign-in with your twitter account, write a post and be done with it.
I'm looking for a Rails plugin that eases the development of a "friends" system or social networking system for the latest versions of Ruby on Rails.
Before anyone says it...I know, I should probably create it myself, from scratch. And I am fully capable of this (I think). I'm just looking for a good plugin that can a.) make life a bit easier for me and b.) give me some ideas for reference.
I tried to make my own authentication system, and did what I thought was okay, but then I switched to restful_authentication and realized how poor my system was in comparison.
Thanks in advance...
U might wanna try Community Engine
from the website
CommunityEngine is a free, open-source
social network plugin for Ruby on
Rails applications. Drop it into your
new or existing application, and
you’ll instantly have all the features
of a basic community site.
it uses engines, easy to change layouts or do modifications
real world example - http://www.weebabystuff.com/
another option I know is Insoshi as Chuck posted
updated : look at this blogpost http://jimneath.org/2008/04/25/building-a-social-network-site-in-rails/
-- Ed :) --
You could look into http://lovdbyless.com/
This is a free open-source Rails social networking app which should give you plenty of ideas and pointers.
Ronald
You HAVE to see this railscasts video.
try acts_as_network plugin
The only one I know of is Insoshi. I haven't used it myself, but it sounds like that's what you're looking for.
I would recommend using OpenID library for rails to handle authentication.
On top of what others have said, there's also acts_as_network. The bonus of this one is that it's a pure plugin (doesn't require engines). Not having to worry about engines is a huge plus. The downside, of course, is that it's not a full fledged social network. It's just a friending plugin for models.
You might want to checkout the Amistad gem. It looks pretty simple and it supports both Mongoid and Active Record.
For avatars i would use avatar and try will-paginate for pagination. other then that i love can_serach to make it alot easier to search in the database.
You should also look at the other gems by technoweenie. There is alot of great stuff there that can help you
I've just been researching this myself and chosen to go with Bort & CommunityEngine
Bort because I am familiar with it already and it provides all you need in user authentication and basic application functionality. Community Engine because it is an Engines based plugin and some aspects of Engines are being merged into Rails 2.3 so I know what I learn will continue to be useful and because CommunityEngine seems more modular while lovedbyess and Insoshi seem more like complete applications and I suspect it would likely be more work to disentangle the features I want from the ones I don't. However, take that with a huge grain of salt since it is just based on high-level quick browse initial impressions.
If you just want an activity feed then there is the activity streams plugin