I want to send different messages to multiple users at once. I read the article here: https://www.twilio.com/blog/send-bulk-sms-twilio-node-js-html but it mentions nothing about sending customized messages. The only difference in my messages is the user's name.
The best solution I can think of is to create x number of API calls to send messages to x numbers. I believe that's going to be time taking. Is it possible to do it with one API call?
Twilio developer evangelist, and author of that post, here.
You are right, there is not currently a Twilio service that allows you to send bulk messages with customised messages with one single API call. You will have to make an API call to the messages resource for each message you want to send.
When sending messages in bulk, I recommend you read and understand this article on Twilio rate limits and message queues. That will ensure you are successful in sending your messages.
Related
I have Twilio integrated with GoHighlevel. I am trying to get inbound SMS responses to appear in the GHL contact. Outbound messages are functioning and logging correctly, but not inbound. Can anyone assist?
Twilio developer evangelist here.
I've not used GoHighLevel, so this is a bit of a stab in the dark.
Incoming messages to a Twilio number trigger a webhook (an HTTP request) to an application to notify the application. If the webhooks aren't set up correctly, then those messages won't make it to the other application (though they are all stored within Twilio).
I would recommend you log in to your Twilio account and check the settings for your numbers. You want to ensure that your numbers have a GoHighLevel URL setup for incoming messages.
In one of the GoHighLevel support topic videos for Twilio I spotted what the webhook URL should probably look like.
https://api.gohighlevel.com/twilio/incoming_message
Check your numbers, make sure they have something like that. And if it is still not working then I would contact GoHighLevel support to find out what the correct settings should be.
What the title describes can already be done easily via programs like Zapier, so I am hopeful that it can be done through Twilio functions directly.
Essentially, I have my CRM set up so that based on certain triggers, it sends a http POST request to the Twilio URL that controls SMS sending:
https://api.twilio.com/2010-04-01/Accounts/ + twilioAccSId + /Messages.json
For the most part, this works great!
I just want a way for Twilio to then respond by using a function to write a record into the CRM (using the CRM's APIs).
I would want the record written to include things like the delivery status of the message e.g. whether it failed, or was successful). I'm also open to exploring other ways where Twilio can transmit this outbound message info to the CRM through other means, and then having a function on the CRM then write a record!
Do you have the code to share of what you are attempting and the issue encountered? Or is the question more if this is possible? It is certainly possible.
You will use a statusCallback URL of your outbound POST to the messages resource, which will fire with the statusCallback messages and make an API call to your CRM to update the customer record accordingly. You can append a URL query parameter to your statusCallback, so you know which customer record to update.
Track Delivery Status of Messages
How to Share Information Between Your Applications
Passing Custom Information via Requests to Twilio
I am using the Twilio API for WhatsApp in a sandbox, for prototyping and testing. According to the Facebook / WhatsApp documentation, there are several types of inbound notifications that may be delivered to your unique Webhook.
Twilio API documentation is very limited and doesn’t mention any of the more advanced scenarios. For example retrieving the customers name, which should be present in every webhook request…
When I inspect the webhook, the body payload is very limited. Is there any way to receive the original channelData?
Apparently, this feature is not implemented yet. I received the following statement from Twilio.
Unfortunately we don't support the Contact name being included in the inbound Whatsapp message posted to your webhook at this time. I've raised a feature request for this with the Product Team in hopes that we'll have this feature available in the near future.
You can get the sender's name using the 'ProfileName' key from the request form.
We are using twilio service to send messages to our customers. We want to provide STOP receiving messages option to our customers.
So when a customer replies STOP, he/she should stop receiving messages. I think twilio has a blacklist to stop sending messages to a customer if the customers chooses to.
However, as an organization, we also want to know if a customer opted out of receiving messages.
How will twilio tell us that a customer opted out of receiving messages? How can we add a web hook such as a rest endpoint in twilio? Is this usecase possible in twilio?
Twilio evangelist here.
This article explains our default keyword handling: https://support.twilio.com/hc/en-us/articles/223134027-Twilio-support-for-opt-out-keywords-SMS-STOP-filtering-
tl;dr If someone texts STOP to your Twilio number we add them to our blacklist then pass the message on to you via the normal webhook process.
Hope that helps.
Twilio has a nice SMS message log resource that I can query via the REST API. Do developers need to write a garbage collection service to delete old SMS messages? Or is there some retention policy?
Otherwise - will I be charged? (I see MMS storage needs to be deleted manaully)
Twilio evangelist here.
Twilio will only charge you for storing pictures on the Media Instance Resource. Your SMS messages will stay there, and you can query them via the API whenever.
Your messages also stay for as long as you own the number.