Twilio has a nice SMS message log resource that I can query via the REST API. Do developers need to write a garbage collection service to delete old SMS messages? Or is there some retention policy?
Otherwise - will I be charged? (I see MMS storage needs to be deleted manaully)
Twilio evangelist here.
Twilio will only charge you for storing pictures on the Media Instance Resource. Your SMS messages will stay there, and you can query them via the API whenever.
Your messages also stay for as long as you own the number.
Related
Can I directly send message to recipient using Twilio WhatsApp api without using join [key-word].
Is it because of Twilio Sandbox?
If I send request to enable my Twilio number of WhatsApp, issue will get resolved and I can send messages directly?
The join [key-word] system is just for the Twilio Sandbox for WhatsApp. It allows Twilio to use one WhatsApp number for all accounts that are testing with the Sandbox.
Once you have connected your Twilio number to your WhatsApp business profile you will be able to send messages to your users without requiring them to message you first. Note that WhatsApp does still require an explicit opt-in from your users before you can send to them. Also, for initiating conversations you will need to get template messages approved and then use the template as the first message. But the technical barrier of the join message will not be in your way.
I want to send different messages to multiple users at once. I read the article here: https://www.twilio.com/blog/send-bulk-sms-twilio-node-js-html but it mentions nothing about sending customized messages. The only difference in my messages is the user's name.
The best solution I can think of is to create x number of API calls to send messages to x numbers. I believe that's going to be time taking. Is it possible to do it with one API call?
Twilio developer evangelist, and author of that post, here.
You are right, there is not currently a Twilio service that allows you to send bulk messages with customised messages with one single API call. You will have to make an API call to the messages resource for each message you want to send.
When sending messages in bulk, I recommend you read and understand this article on Twilio rate limits and message queues. That will ensure you are successful in sending your messages.
I have Twilio integrated with GoHighlevel. I am trying to get inbound SMS responses to appear in the GHL contact. Outbound messages are functioning and logging correctly, but not inbound. Can anyone assist?
Twilio developer evangelist here.
I've not used GoHighLevel, so this is a bit of a stab in the dark.
Incoming messages to a Twilio number trigger a webhook (an HTTP request) to an application to notify the application. If the webhooks aren't set up correctly, then those messages won't make it to the other application (though they are all stored within Twilio).
I would recommend you log in to your Twilio account and check the settings for your numbers. You want to ensure that your numbers have a GoHighLevel URL setup for incoming messages.
In one of the GoHighLevel support topic videos for Twilio I spotted what the webhook URL should probably look like.
https://api.gohighlevel.com/twilio/incoming_message
Check your numbers, make sure they have something like that. And if it is still not working then I would contact GoHighLevel support to find out what the correct settings should be.
We have the need to open an SMS conversion between clients and service providers. The thought is to send an initial request to the provider with a message from the client and then have the provider reply (and converse) directly with the client.
I've looked in the quick starts and the API docs but I don't see any clear pathway.
Am I missing some thing?
You can use a product like Twilio Conversations for that purpose. You add both as participants into a conversation. They communicate to each other via their assigned Twilio Proxy numbers.
Introducing Twilio Conversations: Now, every message becomes an invitation for a conversation
Using Twilio Conversations (Using Conversation You Tube Video - Signal 2019)
We are using twilio service to send messages to our customers. We want to provide STOP receiving messages option to our customers.
So when a customer replies STOP, he/she should stop receiving messages. I think twilio has a blacklist to stop sending messages to a customer if the customers chooses to.
However, as an organization, we also want to know if a customer opted out of receiving messages.
How will twilio tell us that a customer opted out of receiving messages? How can we add a web hook such as a rest endpoint in twilio? Is this usecase possible in twilio?
Twilio evangelist here.
This article explains our default keyword handling: https://support.twilio.com/hc/en-us/articles/223134027-Twilio-support-for-opt-out-keywords-SMS-STOP-filtering-
tl;dr If someone texts STOP to your Twilio number we add them to our blacklist then pass the message on to you via the normal webhook process.
Hope that helps.