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My iOS app has been rejected with the following error:
Guideline 5.2.5 - Legal - Intellectual Property
Your app does not comply with the Guidelines for Using Apple's Trademarks and Copyrights. Specifically, your app includes:
"My Application name" in the app name or subtitle in an inappropriate manner.
Next Steps
To resolve this issue, please revise your app and its metadata to address these trademark issues.
From the apple guideline
5.2.5 Apple Products: Don’t create an app that appears confusingly similar to an existing Apple product, interface (e.g. Finder), app
(such as the App Store, iTunes Store, or Messages) or advertising
theme. Apps and extensions, including third party keyboards and
Sticker packs, may not include Apple emoji. iTunes music previews may
not be used for their entertainment value (e.g. as the background
music to a photo collage or the soundtrack to a game) or in any other
unauthorized manner. If your app displays Activity rings, they should
not visualize Move, Exercise, or Stand data in a way that resembles
the Activity control. The Human Interface Guidelines have more
information on how to use Activity rings.
So there are few cases you may stuck on.
Your app name is already taken by any other app on app store.
Your app name is containing an apple emoji.
As message from Apple says,
Next Steps
To resolve this issue, please revise your app and its metadata to address these trademark issues.
Possible issue:
Your app looks similar to an existing Apple product
Your app contains Apple emoji.
Apple Guideline: 5.2 Intellectual Property
You need to change your app name or its functionality that uniquely identify your app on app store. Don't include apple emoji or any other confusing character in app name.
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We have prepared our corporate shopping application for android and ios.
It was released in Play store without any problem, but we are having problems with Apple store.
They examined the application and returned with the following error.
Apple Connect Message From Review:
Your app or its metadata does not appear to include final content. Specifically, your app still contains placeholder prices.
Before you submit your app to the App Store, all of its content and metadata must be final. Your app must not include placeholder or incomplete information. For example, an app with “lorem ipsum” text in the app description field will be rejected. Likewise, an app with placeholder screenshots, such as “screenshot coming soon,” will be rejected. Instead, you should only submit an app with complete information and content throughout.
These are the screenshots sent by Apple:
The places marked in the red boxes indicate the prices of the products.
I am testing the .ipa file on my real iPhone. Pictures that are not uploaded are also uploaded.
I don't understand, what's really the problem, should we not write the price?
Your app or its metadata does not appear to include final content. Specifically, your app still contains placeholder prices.
It means that your running app can't contain placeholder text. Or can't contain test data or image inside app.
From shared screenshot, we can not see the real information from the application. Maybe your app is using a test web api in a develop environment, but make sure that using a real web api before submitting to the Apple Store.
In addittion, it's common for storyboards to contain various types of placeholders. That's ok as long as they are replaced when running the app.
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Apple started to reject our app because they can't access our app because of geo-restriction. We have also a video which shows our app's demonstration in the review process. And Apple Review Team can't access app in U.S.A. It's a gambling app and it must be geo-restricted according to the App Store Review Guidelines.
5.3.4 Apps that offer real money gaming (e.g. sports betting, poker, casino games, horse racing) or lotteries must have necessary licensing and permissions in the locations where the App is used, must be geo-restricted to those locations, and must be free on the App Store. Illegal gambling aids, including card counters, are not permitted on the App Store. Lottery apps must have consideration, chance, and a prize.
We show a pop up to user which says basically that they could not access to the app because of the geo-restricted.
Apple Review Team's Response:
5.3.4 Guideline 2.1 - Performance - App Completeness
We discovered one or more bugs in your app when reviewed on iPhone running iOS 13.5 on Wi-Fi.
Specifically, upon launch, your app displayed an error message. All apps submitted to the App Store must function correctly and provide access to all features and content at the time of review, regardless of network, device capability, location, etc.
Next Steps
To resolve this issue, please run your app on a device to identify any issues, then revise and resubmit your app for review.
If we misunderstood the intended behavior of your app, please reply to this message in Resolution Center to provide information on how these features were intended to work.
For new apps, uninstall all previous versions of your app from a device, then install and follow the steps to reproduce the issue. For updates, install the new version as an update to the previous version, then follow the steps to reproduce the issue.
How can we make the app geo-restrict and also provide access to all features?
Thank you.
Specifically, upon launch, your app displayed an error message.
Was your error message clear to the user, explaining what had happened and what they must do to resolve the issue? Did you explain this restriction in your App Store description (particularly if you're submitting to any store where the restriction would apply), and in your App Store submission? Even if the user cannot proceed, they should have a good experience. It shouldn't just be an alert saying "go away." A legitimate user might launch your product while traveling, and it should be clear that they need to wait until they get home.
If we misunderstood the intended behavior of your app, please reply to this message in Resolution Center to provide information on how these features were intended to work.
This is the key point. Contact them. You may need to give them a backdoor that unlocks it for the Apple site. You may need to give them a special login. They may work with you in other ways. But contact them.
When you say "keeps getting rejected," that suggest more to the story. Did you contact them and did they tell you other things? Did you just keep submitting?
even though your app is geo restricted,you need to implement code for testing purpose so that they can test all the functionality of the app.i suggest you create a user for testing that will bypass the geo restriction and specify the name and password at notes in app submission.
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an app I have been working on got rejected by Apple,
here is the message I got from Apple when it got rejected:
From Apple
22.2 - Apps that contain false, fraudulent or misleading representations or use names or icons similar to other Apps will be rejected
22.2 Details
Your app or its metadata contains misleading content.
Specifically, the app screenshots and splash screen are from a well known TV show belonging to Keshet without the rights to use it.
We’ve attached screenshot for your reference.
Next Steps
Please remove or revise any misleading content in your app and its metadata.
Since your iTunes Connect Application State is Rejected, a new binary will be required. Make the desired metadata changes when you upload the new binary.
NOTE: Please be sure to make any metadata changes to all App Localizations by selecting each specific localization and making appropriate changes.*
some background,
I did develop this app for Keshet with permission, but I did not include any kind of permission from Keshet when submitting.
Yes, my bad, I just didn't know it was required.
Anyway, my question is,
would replying to Apple through the resolution center and including a document from Keshet's legel dept. be enough to resolve this issue?
or do I need to go through the whole process again, submitting a new binary etc.?
or perhaps something else?
Also, does this kind of rejection means that every other aspect of the game I submitted is okay?
because they only reacted to the rights to use Keshet's properties.
You should follow the instructions Apple gave you. (For example: "Since your iTunes Connect Application State is Rejected, a new binary will be required.")
Apple never promises that every other aspect is ok. Ever. Even the fact that you're updating an existing product doesn't promise that there won't be rejection due to things that were tacitly approved in previous versions. The only approval that really matters is when you see your app on the app store, and even then they sometimes retroactively reject apps that are already there. There are no guarantees in life.
StackOverflow isn't going to be able to give you any better information or advice than Apple will. If you have questions about their current process (which changes from time to time anyway), you need to speak with Apple.
Please follow App Store Review Guideline before you submit your App to App Store. In your case of Copyright issue follow section number 22 - Legal Requirements.
If you have copyrights to use particular Image , Logo or content then send that reference while submission to App Store.
After removal of objectionable content from project create new build and upload it again to App Store submission process.
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I submitted my app to AppStore(https://itunesconnect.apple.com) it is new version App, but My app rejected and they left this message but I don't know, what I have to fix... It wasn't clear on message what to fix.
3.1 Details We noticed that your app contains irrelevant platform information. Referencing third-party platforms in your app or its
Any one can help me with that?
If you talk about Android, Windows, Blackberry, etc in either text or screenshots and someone in the review team catches it, you will have to remove the info.
I also faced this issue, Let me tell you story.
I had a background image with a person holding a non iOS cell phone, (I guess its a blackberry). Appstore rejected because of it,
App description in itunesconnect, I linked www.mywebsite.com
and they App store rejected because if it.
In App description I mentioned "purchase license from us", then again the rejected because of it.
In my case, this happened because the word "Android" was in
my App description.
While filling out the 'description' for my iOs app, I simply pasted the same description I set for the Android version (on Google play store). Since I did not format, the word "Android" managed to slip in and Apple rejected my metadata.
There was no need to upload a new build or anything. I simply removed the "Android" word and re-uploaded, and yes, it got accepted!
I hope this helps someone out there.
Merry coding!
Hi In my case it was the boarding(tutorial) screens. I have used android phones in those design. Once after I changed it to iOS phones, my app was accepted.
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Im actually getting ready to post my app to iTunes .
The app is a WiFi based app and it is dependent on an other hardware device to be up and running in the same WiFi network. So without this hardware device the user will not be able to login into the app and use it.
Hence I would not be able to provide in a demo account to Apple as they will not be having the needed hardware with them.
So the question is that, Will my app get rejected if the demo account is not provided?
My app was rejected because of that. So we had to find a way to let Apple test the whole app. The easiest way will be to provide a demo mode which enable/simulate all of your feature.
I recently went through a similar situation with my company. We have hardware that the app connects with and controls so we had to make a demo account for Apple to use that used hardware in our office in order for them to go through the app.
With hardware you will also be forced to either send your hardware in for apple to test with the app so they can see it actually working with the app or create a video that shows the app interacting with the hardware.
I think that it will depend on what hardware you have and how the app works but we were able to get our app approved by just making a video that demonstrates the app and hardware working together.
I think for this you need to register your hardware for MFi Program. After that you can upload your app in App Store.
Short answer - If your app requires login then yes unless no.
Descriptive answer - If your app needs some type of login then you are required to submit a demo account using which app QA engineers can test your app before approving it. It is necessary for them because they test around 700 apps in a day and out of those more than 50% apps requires a login. It is nearly impossible for them to create new accounts with pre-filled data to test app. For example If your app has subscription of 10 USD per month then they are not going make in-app purchase to test that feature.