I have uploaded few screenshots along with binary. Now,app status is Ready for Sale but screenshot has not been updated yet. I have taken screenshot from iPhone 6 simulator (seems this is not an issue since several apps are available with screenshots taken from simulator).
New screenshot appears in iTunes Connect but does not appears on AppStore. Why is this so?
It can often take many hours to update the binary and screen shots when the app version has updated. The servers they use are load balanced so it may be that some people see the updated image and some don't. If you're on Wi-Fi, see if you can check on a different connection or cellular as you might see a different result... If not then just be patient.
Related
I've always used my app's onboarding pages for screenshots for the previous versions and nothing was wrong. But this time apple rejected it and said the issue was:
Guideline 2.3.3 - Performance - Accurate Metadata
We noticed that your screenshots do not sufficiently reflect your app in use.
Specifically, your screenshots do not display the actual app in use.
Next Steps
To resolve this issue, please revise your screenshots to ensure that they accurately reflect the app in use on the supported devices. For iPhone, you need a set of 5.5-inch display screenshots and for iPad, you need a set for 12.9-inch display. This set will be scaled appropriately down to other device sizes when viewed on the App Store in each territory.
Note that 6.5-inch display assets for iPhone XS Max are optional, and can scale down to iPhone XR, iPhone XS, and iPhone X. Screenshots that include features like rounded corners or sensor housing should only be used for the 6.5-inch or 5.8-inch display.
Resources
For resources on creating great screenshots for the App Store, you may want to review the App Store Product Page information available on the Apple developer portal.
Please ensure you have made any screenshot modifications using Media Manager. You should confirm your app looks and behaves identically in all languages and on all supported devices. Learn how to use Media Manager to add custom screenshots for each display size and localization.
Please see attached screenshots for details.
Since your App Store Connect status is Metadata Rejected, we do NOT require a new binary. To revise the metadata, visit App Store Connect to select your app and revise the desired metadata values. Once you’ve completed all changes, reply to this message in Resolution Center and we will continue the review.
What is my best option to get my app approved? My app doesn't support iPad but they seem to be demanding for iPad screenshots too.
I have faced same rejection from apple.
In my case I was added so many pages/screen in application but not added screenshot in apple store.
So I added all other screenshot then my application got approved.
If you don't want your application available for ipad then don't add screenshot in ipad or you can do as follow :
In XCode Target -> General -> Deployment Info -> Devices should be set to iPhone.
Following description, they have given but I don't know what was the exact issue.
Apr 11, 2018 at 11:18 PM
From Apple
2. 3 Performance: Accurate Metadata
Guideline 2.3.3 - Performance - Accurate Metadata
We noticed that your screenshots under 12.9 size do not sufficiently reflect your app in use as only one was submitted.
Please see attached screenshots for details.
Next Steps
To resolve this issue, please revise your screenshots to ensure that they accurately reflect the app in use on the supported devices. For iPhone, you need a set of 5.5-inch display screenshots and for iPad, you need a set for 12.9-inch display. This set will be scaled appropriately down to other device sizes when viewed on the App Store in each territory.
Resources
For resources on creating great screenshots for the App Store, you may want to review the App Store Product Page information available on the Apple developer portal.
Please ensure you have made any screenshot modifications using Media Manager. You should confirm your app looks and behaves identically in all languages and on all supported devices. Learn how to use Media Manager to add custom screenshots for each display size and localization.
Since your iTunes Connect status is Metadata Rejected, we do NOT require a new binary. To revise the metadata, visit iTunes Connect to select your app and revise the desired metadata values. Once you’ve completed all changes, reply to this message in Resolution Center and we will continue the review.
NOTE: Please be sure to make any metadata changes to all app localizations by selecting each specific localization and making appropriate changes.
do not sufficiently reflect your app in use as only one was submitted.
You need more screenshots. I suggest three or four, more if it's a larger app.
I am trying to upload a new iOS app version on iTunes Connect and am continuously getting the error
There are one or more errors on the page.
It is highlighting the language: "English (U.S.)":
In short, had to add all images to "App Preview and Screenshots".
I just had this issue, and this https://stackoverflow.com/a/38887524/795114 answer helped me to resolve it.
Not sure why, but when removed other images and left only biggest for iPhone and iPad, this issue appeared. Seems almost like iTunes Connect bug.
Update
Now it worked for me. Successfully published new release by resubmitting all new images.
For more clarity, few steps:
Firstly deleting all images
Then enable "Use 5.5-Inch Display" (as also mentioned by Mashhadi)
Upload 5.5-Inch iPhone (and/or 12.9-Inch for iPad) images and press save
In a new version of my app I've added support for apple watch. I am trying to add some screenshots but the message on the image attached keeps appearing. I've tried to reupload, upload one or five screenshots but nothing works. It still says that there are issues and the version could not be submitted.
I've heard about an issue that screenshots need some time to be processed but it's not the case, since I'm waiting for six hours now.
What could be the issue? What can be done to fix the issue and finally send the newer version to the app store?
*Note, screenshots were taken on 42mm watch simulator.
My app just got rejected, and the reason was that the Apple Watch Extension was "Booting to White Screen" on Apple Watch. They sent me a screencapture of Apple Watch screen that just has white screen. Not much information.
I honestly have no clue where I went wrong... seeing that the app runs fine on both iPhone and the Simulator.
I don't have an Apple Watch to test this with or any logs on real device to show you although I wish I could give as much information on this question.
I don't have any info I can supply other than the fact that they rejected the app, and app doesn't seem to run on real device.
I don't think it would be a code issue seeing that the First Screen in my app is just a few buttons for menu, without much things happening.
Could anyone give me any insight to how to approach this problem? or has anyone had a similar issue?
Here's the response from Apple.
2.2 Details
We discovered one or more bugs in your app when reviewed on iPhone
running iOS 8.2 on both Wi-Fi and cellular networks.
Specifically, upon review we found the Apple Watch app will boot to
white screen display upon launch.
Next Steps
Please run your app on a device to identify the issue(s), then revise
and resubmit your app for review.
For new apps, uninstall all previous versions of your app from a
device, then install and follow the steps to reproduce the issue(s).
For updates, install the new version as an update to the previous
version, then follow the steps to reproduce the issue(s).
If we misunderstood the intended behavior of your app, please reply to
this message in the Resolution Center to provide information on how
these features were intended to work.
Just in case anyone is wondering or having the same issue... it was really a stupid mistake.
I didn't put the images used for Apple Watch in the correct asset catalog with correct target membership. That's why it was displaying the images correctly on simulator, but not on real Apple Watch, since images weren't embedded within the app.
These kind of things needs to be double-triple checked before submitted to app store because it doesn't show on the simulator.