I've uploaded an app to iTunes Connect and it is ready for sale. It was set with no country restriction, and the price is "Free" from the very first moment.
Using the search in the App Store I can find the other apps I have uploaded but not this one.
How can I fix this?
It can take several hours for your app to appear in search as it has to propagate to all of Apple's severs. Check back in 12 hours. If it's still not appearing contact Apple as it's unlikely anyone here can help.
Well, I had to open the "Tax..." documents and save them, despite having already accepted the conditions.
Related
I have 3 IAP already approved in AppStore Connect.
I want to edit one, to add a limited into period.
When I tap on the IAP, the "Subscription Prices" section is indefinitely buffering.
I tried Safari, Chrome, incognito, Windows, Safari on iPhone, everything.
I also checked my Agreements and both Free/Paid apps are Active and the default currency is USD.
I submitted a ticket to Apple, but from experience, they don't really help.
Help?
I don't know how much this helps, but I think there's a problem server-side for Apple.
I'm experiencing the same problem and have equally not been able to get any support from Apple around this.
My reasoning here is that 2/3 days ago I couldn't log into my portal as it kept declaring that there was no AppleID attached to that email address. Eventually, as I knew there was, I just left it and hoped it would work itself out. I came back the next day and was able to log into AppStore Connect fine with no issues.
I've seen quite a few comments that Apple have kind of f'ed up their migration over to AppStore Connect, and this fits with the weird login problems I faced. I can definitely replicate your issue and have also reported it to Apple, so I assume that this is one of those things which will magically fix itself in a day or two. (Particularly given user:elbib says it's working for them)
It worked fine for me as of this writing. I’ve used my iPad 8th gen.
Issue got solved after raising it to apple via a support ticket.
It took them 2 weeks.
For who that may face this issue.
The title, prices and details that is used to show the product coming from the In-App Purchase have to come from the store. If it comes null is because you didn't agreed or assigned the accept from Apple Developer Program and paid apps contract on the App Store Connect. So, do that and try again.
Hope it helps others.
Status of app ready for sale still 9 June..
Like in there https://discussions.apple.com/message/8147141
App link : https://itunes.apple.com/us/app/yupek-mebel/id884771427?ls=1&mt=8
After your app status changes to 'Ready for Sale' you will get official mail from Apple. The mail itself states that it might take 24 hours before your App is available on AppStore.
If it takes more than days then contact Apple.
Refer below screenshot.
You have to go to the "Pricing" menu. Even if the availability date is in the past, sometimes you have to set it again for today's date. Apple doesn't tell you to do this, but I found that the app goes live after resetting the dates again, especially if there's been app rejections in the past. I guess it messes up with the dates. Looks like sometimes if you do nothing and just follow the instructions, the app will never go live.
I thought I will post my answer as I recently got into a similar issue (as of September 2019). The App is free for all users in all countries.
For me, after I received a confirmation email from Apple saying that my app is ready for sale (the email did not mention any 24 hours waiting period), I could not find my App in the App Store.
The link to view the App in the App Store in the iTunes Connect (under the App Information section at the bottom page) was broken.
After reading your comments in this thread, I went to the Pricing and Availability section of the App and edited the pricing plan again to be 0 GBP and start date Today and finish date No Finish Date.
Then, I unchecked the countries the App is available on and checked them all again and hit Save.
The App became immediately available in the App store. The link in the App information section was directing me to the App Store and no longer broken.
I hope this will help anyone who is having similar issues lately (getting a confirmation email that the App is ready for sale but cannot find it in the App Store).
It takes up to 24 hours before its available in each and every (country wise) app store. If you have waited more than that, and still have problems, contact Apple.
After 48 hours of the still not being updated I removed the app from sale on Pricing and Availability.
Then I waited 1 hour.
Then I ticked All Territories Selected again.
After the app came available for download again the version number was updated.
I published an update to my app yesterday noon(I have selected Manual release instead of Automatic) and Today early morning App store review was completed and after I release the build manually, the App shows Ready for sale in iTunesConect immediately. After 45mins I got the update on the App store.
I had "ready for sale" status for 1 week and app still wasn't visible in store.
I "changed" the pricing (from free to free starting today) like KlimczakM suggested in one of comments above. Also, I changed promotional text and saved changes. After less than half of hour app was in the store.
We published it today after having 'Release this version'. It took 15 minutes to show on the App Store.
This is due to App Store will sync the data across servers.
you must change Territory and click on save, after one minute your app will be available. No need to Remove from sale
You may also need to provide your contact info, bank info, and tax info in this page so it will allow your last release on App Store:
https://itunesconnect.apple.com/WebObjects/iTunesConnect.woa/wo/6.0
I'm implementing an in-app store and am successfully getting SKProducts from the app store. The price information and description in the SKProducts are fine, but all my localizedTitles are nil. In iTunes Connect, the reference name is set, and I added an English language and set the Display Name and Description. Any idea why localizedTitles is coming back as nil?
Same issue here, check https://devforums.apple.com/message/681255 - you are not alone. It's something at the Apple side.
Roll back your version number in Xcode.
For example, in my situation, I had MARKETING_VERSION=1.23 in Xcode. I had submitted this on App Store Connect as version 1.23. Apple then rejected version 1.23 in review. After this rejection, SKProductsRequest continued to serve a list of SKProducts, but each product's .localizedTitle and .localizedDescription were set to nil.
In Xcode, I changed my version number (i.e. MARKETING_VERSION) back to 1.22. After this, the .localizedTitle and .localizedDescription were served correctly again.
Temporarily changing the version number is a workaround for testing and development prior to resubmitting your app for review.
This is surely a bug on Apple's side. I have submitted a bug report here, but it seems like I can't get a public link to the report.
Apple seem to have broken this at some point between the 20th of June and the 21st for both iOS and Mac app stores (both live and sandbox). Unfortunately if you are trusting in a valid response your app will crash.
For anyone with a live app if you don't require a persistant internet connection a short term work around for some users can be to enable airport mode on iOS, not sure if "turn off your internet connection" is much help to anyone experiencing this on the Mac app store.
I built a in-app payment for one of my iPhone apps. It worked in sandbox mode.
I submitted my app to the app store and it got accepted. I even submit my in app payment. It got accepted and it's status is 'ready for sale'.
However, when I go get my app in the app store, it still says it's in sandbox?
Is there something in MKStoreKit that you have to transfer environments, or does it take some time for it to change?
I currently pulled it from the store because of it. Please help! Thanks.
Hmmm. Are you using your Test User ID or a real Apple ID?
When this happens, it's usually because you previously used the same device for testing IAP in sandbox mode. To fix, just go into "Settings", then go to "Store", then log out and back in again. That should clear that up, assuming that you are actually using the archived app that you downloaded from iTunes, rather than your dev copy.
Re-released my app today so I could get it and see if the in app payment would work. Surprisingly, it worked and it wasn't in sandbox mode! So I guess it just takes time for apple's servers to make the change.
If anyone else had this problem, don't fret like I did! Just wait and be patient. Hold for developer release and wait around 24 hours and you should be good!
Here's the real solution (edit):
Set your availability date to the future so it will be removed from the app store
Set your availability date to the day it is so it will re appear
In the iTunes Connect App Management interface -- how do I edit the screenshots for my localized (approved and live) iPhone app?
Unfortunately, the web upload form had a bug which actually required the screenshots to be provided in reverse order (I provided them in the correct order, which meant that Apple reversed them and now they ended up wrong). Also mentioned here at StackOverflow. I only managed to edit the 4 screenshots in the US version, but not my localized version, and that was in the old interface.
The current standing on this has changed to:
Beginning January 9 [2013], app screenshots will be locked in iTunes Connect once your app has been approved. New screenshots may be uploaded when you submit a binary for an update to an existing app or a new app.
Apple support now got back with the (somehow not too satisfactory) answer:
If your app is currently for sale on
the App Store, you will need to submit
an update in order to change your app
screenshots.
If you have any further questions
regarding this, please let us know.
I was able to change my screenshots after my app was ready for sale, just click on "View Details" in iTunes Connect, delete the old screenshots and replace them, then "Done". The change is not instant so wait a bit. Then you will see your new screenshots on AppStore ;)
As of today, it appears you can't edit screenshots after you submit a new version. I tried everything but couldn't delete the draft screenshots until I finally removed my app from submission.
I usually use the time after submission to edit and improve the screenshots, but now have to be doing it before submission. This is a horrible change. Here is the email from support.
Being unable to now edit screenshots while an app is in "Waiting for
Review" status, is expected behavior.
Developer-facing documentation currently lists "Waiting for Review" as
a state where locked metadata can be edited. Screenshots should be the
only locked metadata that cannot be edited while an app is in the
"Waiting for Review" status.
We are currently updating the developer resources and documentation to
clarify
From the updated manual :
(*)
If you have new application screenshots for a version of your application, it is best to wait until this new version of your app is approved before updating your screenshots in iTunes Connect. Updating these before a version approval will change the screenshots for the currently-live application version. This best practice also applies to application metadata changes that you wish to coordinate for a specific version.
On the other hand, in the table in Appendix A it is stated that the screenshots are Locked, Version-level (page 153).
Version-level is:
If the item is marked on the Version, then the item information will relate to a specific version and may vary between versions.
Locked is:
If the item is marked as Locked, it can only be edited in an Editable State.
And a list of Editable states is:
Prepare For Upload, Waiting For Upload, Waiting For Review, Waiting For Export Compliance, Upload Received, Rejected, Developer Rejected, Invalid Binary, Missing Screenshot.
None of these states can be reached once the app is Ready For Sale by using any button in the iTunes Connect. The only reasonable thing that I can think of is submitting another minor version binary to Apple and looking for the possibility of changing the screenshots during the submission process.
The problem is (*):
If you have new application screenshots for a version of your application, it is best to wait until this new version of your app is approved before updating your screenshots in iTunes Connect.
So how do I do it correctly????????
I thought the same exact thing a couple of days ago. Then I uploaded it again in reverse order but instead it was random. They need to make a better UI for this. One where we dont even need to re-upload them, but arrows to move it up/down.
The official answer I received from Apple is:
Your app screenshots cannot be edited once your app has been approved. You can edit them in all other editable states.
Please note, when updating your app currently, you will be able to provide new screenshots and the new screenshots will not go live until the update is approved.
If you have any further questions regarding this, please let us know.
There's been some back and forth on the possibility of changing screenshots of an app that is in "Ready for Sale" state, without having to upload new binary.
At one point it was possible, but as of January 9th 2013 it requires a new binary:
Beginning January 9, app screenshots will be locked in iTunes Connect
once your app has been approved. New screenshots may be uploaded when
you submit a binary for an update to an existing app or a new app. For
more information on capturing and using screenshots, read the Xcode
User Guide.
source: https://developer.apple.com/news/?id=1092013a
Images CAN be edited after an app is available for sale. This was changed at end of 2010. If you already have 5 images - the upload link will not work until you delete one. No need to worry - if you delete one and have any issues on the DPI or RGB of what you are trying to upload (get an error or it is rejected) you can always click 'cancel' rather than 'save' and your original images will remain.
You dont need to add new version. Just wait about 1hr and your changes at screenshot gallery will appear at AppStore.
Solution for me was to use Safari. The controls would not show in Google Chrome. Using Safari I could modify the metadata.